[{"data":1,"prerenderedAt":1016},["ShallowReactive",2],{"blog-hotel-do-not-rent-list-en":3,"blog-langs-hotel-do-not-rent-list":558,"blog-list-en":567},{"id":4,"title":5,"body":6,"description":515,"extension":516,"meta":517,"navigation":553,"path":554,"seo":555,"stem":556,"__hash__":557},"content/blog/en/hotel-do-not-rent-list.md","How to keep a 'do not rent' list of problem guests in Little Hotelier (legally)",{"type":7,"value":8,"toc":496},"minimark",[9,13,21,26,37,51,73,82,94,98,101,179,184,199,208,213,216,219,223,227,270,273,277,301,304,308,324,327,331,343,407,413,417,441,444,451,454,466,470,473,477],[10,11,12],"p",{},"Yes, in the EU and UK you can keep a list of guests you won't accept again, as long as you can justify it as a legitimate interest, record only objective facts, keep entries no longer than needed and let a person, not software, decide each case. Little Hotelier's help centre describes no do-not-rent flag, and its guest profiles can't hold notes. The practical setup is a short, factual list that alerts you when a listed guest books again, plus Booking.com's own block option.",[14,15,18],"callout",{"title":16,"type":17},"Not legal advice","warning",[10,19,20],{},"This is general information as of October 2026. Data protection and equality rules differ by country. For anything beyond a simple internal list, ask a lawyer or your national data protection authority.",[22,23,25],"h2",{"id":24},"is-a-guest-blacklist-legal-under-gdpr","Is a guest blacklist legal under GDPR?",[10,27,28,29,36],{},"It can be. A do-not-rent list is personal data, so every GDPR rule applies to it. The EU's former data protection advisory body, the Article 29 Working Party, called blacklists \"an intrusion\" and said they can only exist legally if they respect the usual principles and the rights of the people listed (",[30,31,35],"a",{"href":32,"rel":33},"https://ec.europa.eu/justice/article-29/documentation/opinion-recommendation/files/2002/wp65_en.pdf",[34],"nofollow","Working Document on Blacklists, WP 65",").",[10,38,39,40,44,45,50],{},"For a hotel, the legal basis that normally fits is ",[41,42,43],"strong",{},"legitimate interests"," (GDPR Article 6(1)(f)): protecting your staff, your property and your revenue. The UK's ICO describes it as a three-part test (",[30,46,49],{"href":47,"rel":48},"https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/lawful-basis/a-guide-to-lawful-basis/legitimate-interests/",[34],"ICO","):",[52,53,54,61,67],"ol",{},[55,56,57,60],"li",{},[41,58,59],{},"Purpose:"," is there a real interest? Avoiding a repeat of unpaid stays, damage or aggression is one.",[55,62,63,66],{},[41,64,65],{},"Necessity:"," is the list a targeted, proportionate way to achieve it, with no less intrusive option?",[55,68,69,72],{},[41,70,71],{},"Balance:"," would the guest reasonably expect it, and does it avoid unjustified harm to them?",[10,74,75,76,81],{},"The European Data Protection Board sets out the same three conditions in its ",[30,77,80],{"href":78,"rel":79},"https://www.edpb.europa.eu/system/files/2024-10/edpb_guidelines_202401_legitimateinterest_en.pdf",[34],"Guidelines 1/2024 on legitimate interest",". Write your answers down in a short document. That record is your evidence if anyone asks.",[10,83,84,85,88,89,36],{},"Some countries add their own expectations. In France, the CNIL says a business must tell people that such a list exists and what it is for, warn them ",[41,86,87],{},"before"," adding them, and give them reasonable time to respond (",[30,90,93],{"href":91,"rel":92},"https://www.cnil.fr/fr/cnil-direct/question/liste-noire-doit-minformer-que-je-suis-fiche",[34],"CNIL",[22,95,97],{"id":96},"what-to-record-and-what-never-to-record","What to record, and what never to record",[10,99,100],{},"Keep each entry short enough that you'd be comfortable if the guest read it. Under the GDPR's right of access, they can ask to.",[102,103,104,120],"table",{},[105,106,107],"thead",{},[108,109,110,114,117],"tr",{},[111,112,113],"th",{},"Field",[111,115,116],{},"Example",[111,118,119],{},"Why",[121,122,123,135,146,157,168],"tbody",{},[108,124,125,129,132],{},[126,127,128],"td",{},"Name and one strong identifier",[126,130,131],{},"Email or phone you already hold",[126,133,134],{},"So a match is reliable",[108,136,137,140,143],{},[126,138,139],{},"Stay and reference",[126,141,142],{},"12–14 March 2026, reservation 10234",[126,144,145],{},"Links to the facts",[108,147,148,151,154],{},[126,149,150],{},"What happened, in facts",[126,152,153],{},"\"Left without paying 2 nights (€240). Three payment requests unanswered.\"",[126,155,156],{},"Objective and provable",[108,158,159,162,165],{},[126,160,161],{},"Decision",[126,163,164],{},"Block, or warn and review",[126,166,167],{},"A person decided",[108,169,170,173,176],{},[126,171,172],{},"Review date",[126,174,175],{},"March 2027",[126,177,178],{},"Not kept forever",[10,180,181],{},[41,182,183],{},"Never record:",[185,186,187,190,193,196],"ul",{},[55,188,189],{},"Opinions and labels (\"rude\", \"dodgy\"). Describe behavior instead: \"Shouted at night staff at 02:00; two guests complained in writing.\"",[55,191,192],{},"Health, ethnic origin, religion, sexual orientation or political views. These are special categories under GDPR Article 9.",[55,194,195],{},"Accusations of crimes. Criminal offense data has extra limits under Article 10, so write what you saw (\"two towels and a lamp missing at check-out\"), not a verdict.",[55,197,198],{},"Who the guest is as a reason. A list is for what someone did, never for nationality, appearance or any other personal trait. That is discrimination.",[10,200,201,202,207],{},"The full text of the GDPR is on ",[30,203,206],{"href":204,"rel":205},"https://eur-lex.europa.eu/eli/reg/2016/679/oj",[34],"EUR-Lex",".",[209,210,212],"h3",{"id":211},"how-long-to-keep-someone-on-the-list","How long to keep someone on the list",[10,214,215],{},"The GDPR doesn't set a number of years. It says data must be kept no longer than necessary (Article 5). Pick a review period that matches the seriousness, for example one year for a noisy stay and longer for serious damage, and remove entries that no longer justify themselves.",[10,217,218],{},"Mention the list in your privacy notice (Article 13). If a guest asks what you hold or objects, answer without undue delay and within one month (Article 12).",[22,220,222],{"id":221},"what-little-hotelier-and-bookingcom-offer-natively","What Little Hotelier and Booking.com offer natively",[209,224,226],{"id":225},"in-little-hotelier","In Little Hotelier",[185,228,229,249,259],{},[55,230,231,234,235,240,241,244,245,36],{},[41,232,233],{},"Notes go on reservations, not guests."," Guest profiles hold the name, address, phone and ID details, but the help centre says notes about guests can't be saved in profiles, only on related reservations (",[30,236,239],{"href":237,"rel":238},"https://helpcentre.littlehotelier.com/en/articles/8673754-update-and-manage-guest-profiles",[34],"help centre","). The reservation's ",[41,242,243],{},"Notes"," tab is for internal, staff-only notes (",[30,246,239],{"href":247,"rel":248},"https://helpcentre.littlehotelier.com/en/articles/8673701-edit-a-reservation",[34],[55,250,251,254,255,258],{},[41,252,253],{},"You can search guests"," on the ",[41,256,257],{},"Guests"," tab by name, email, phone or booking number.",[55,260,261,264,265,269],{},[41,262,263],{},"The limits:"," someone has to search every new booking by hand. And Little Hotelier masks guest personal information 180 days after check-out (",[30,266,239],{"href":267,"rel":268},"https://helpcentre.littlehotelier.com/en/articles/8673818-run-and-export-reports",[34],"), so a note on last year's stay is hard to find by name.",[10,271,272],{},"A workable manual routine: write the facts in the reservation's Notes, keep a short separate list with the guest's email and phone, and check each new booking against it.",[209,274,276],{"id":275},"on-bookingcom","On Booking.com",[10,278,279,280,283,284,287,288,291,292,295,296,36],{},"Booking.com has its own block. In the extranet, go to ",[41,281,282],{},"Reservations",", open the guest's booking, click ",[41,285,286],{},"Report guest misconduct",", choose the scenario, add a short factual comment under ",[41,289,290],{},"Details",", tick the box to block the guest from booking your property in the future, and click ",[41,293,294],{},"Submit report",". Reports can be filed from check-in until seven days after check-out (",[30,297,300],{"href":298,"rel":299},"https://partner.booking.com/en-us/help/first-steps/first-reservations/reporting-guest-misconduct",[34],"Booking.com Partner Hub",[10,302,303],{},"It only covers Booking.com. The same guest can still book direct or through another channel.",[22,305,307],{"id":306},"can-i-refuse-or-cancel-an-ota-booking-from-a-listed-guest","Can I refuse or cancel an OTA booking from a listed guest?",[10,309,310,311,314,315,319,320,207],{},"Not on your own, on Booking.com. ",[41,312,313],{},"Request to cancel reservation"," sends the guest an email asking them to confirm, and the booking stays active until they accept. You can use it up to 48 hours before check-in; after that, Booking.com asks you to send the guest to Customer Service (",[30,316,300],{"href":317,"rel":318},"https://partner.booking.com/en-gb/help/reservations/changes-cancellations/handling-cancellations-and-guests-cancellation-requests",[34],"). Invalid cards follow a separate process: see ",[30,321,323],{"href":322},"/blog/booking-com-invalid-card-no-show","Booking.com invalid card or no-show",[10,325,326],{},"In practice, that means contacting the guest early, explaining calmly and offering a free cancellation. For direct bookings, your own terms apply. Either way, an alert the night the booking arrives gives you days to act instead of minutes at the desk.",[22,328,330],{"id":329},"how-to-get-an-alert-when-a-listed-guest-books-again","How to get an alert when a listed guest books again",[10,332,333,334,337,338,342],{},"Hotelier Tools has a ",[41,335,336],{},"Do-not-rebook list"," (beta) at ",[339,340,341],"code",{},"/automated-checks/watchlist",". Every night, the day's new bookings and upcoming arrivals are compared with the list. A match becomes an issue and a line in the report email.",[52,344,345,363,377,387,393],{},[55,346,347,350,351,354,355,358,359,362],{},[41,348,349],{},"Add a guest from a reservation."," On ",[41,352,353],{},"Issues",", or in the inbox's reservation panel, press ",[41,356,357],{},"Do not rebook…",". Choose which guest (the booker or a companion), a severity (such as ",[41,360,361],{},"Do not accept again",") and a factual reason.",[55,364,365,368,369,372,373,376],{},[41,366,367],{},"Or add one by hand."," Press ",[41,370,371],{},"Add a guest",", or use ",[41,374,375],{},"Find a reservation…"," to search by stay dates, name, email or phone.",[55,378,379,382,383,386],{},[41,380,381],{},"Create the nightly task."," On the same page, press ",[41,384,385],{},"Every night at 23:30, over the bookings made that day",". Without it, nothing is compared.",[55,388,389,392],{},[41,390,391],{},"Decide when a match appears."," Open the issue, look at the facts and decide what to do. The software never decides for you.",[55,394,395,398,399,402,403,406],{},[41,396,397],{},"Clean up."," ",[41,400,401],{},"Deactivate"," stops alerts and keeps the record. ",[41,404,405],{},"Delete"," removes the personal data for good.",[408,409],"screenshot",{"alt":410,"caption":411,"path":341,"src":412},"Add to the do-not-rebook list dialog filled from a reservation with details read from Little Hotelier: full name, document, email, phone, nationality, date of birth, severity Do not accept again, a factual reason, matching rules with optional similar-name and similar-phone alerts, and Cancel and Add to list buttons","Adding a guest from a reservation: the details come from Little Hotelier, and the reason should be facts only. A match raises an alert; nothing is canceled or changed.","/images/blog/demo/en/automated-checks-do-not-rebook-add-dialog.webp",[209,414,416],{"id":415},"how-it-recognizes-a-guest-whose-details-changed","How it recognizes a guest whose details changed",[185,418,419,425,435],{},[55,420,421,424],{},[41,422,423],{},"Strong match:"," the same document number, the exact email, or a phone that matches on the last 8 digits or more.",[55,426,427,430,431,434],{},[41,428,429],{},"Weak match:"," the same name ",[41,432,433],{},"plus"," the same nationality or date of birth.",[55,436,437,440],{},[41,438,439],{},"A name alone never matches."," For one entry you can opt in to \"similar name\" or \"similar phone\" (lookalike spellings, a one-digit typo). Those only ever raise a warning.",[10,442,443],{},"Keeping a person in the loop matters legally too: GDPR Article 22 restricts decisions made solely by automated means that significantly affect someone.",[14,445,448],{"title":446,"type":447},"Independent tool","info",[10,449,450],{},"Hotelier Tools is not affiliated with or endorsed by SiteMinder or Little Hotelier. It connects using your hotel's own Little Hotelier login.",[452,453],"demo-cta",{"path":341},[10,455,456,457,461,462,207],{},"The same nightly run can check rooms, IDs and payments too. See the ",[30,458,460],{"href":459},"/blog/hotel-front-desk-checklist-automation","daily front-desk checklist"," and the ",[30,463,465],{"href":464},"/tools/bot/automated-checks","Automated checks page",[22,467,469],{"id":468},"can-hotels-share-a-do-not-rent-list","Can hotels share a do-not-rent list?",[10,471,472],{},"Be very careful. A list you share with other hotels is a different processing: the other hotels never dealt with the guest, and the harm to someone wrongly listed grows with every property that sees it. The Article 29 Working Party noted that the common shared lists, such as debtor files, rely on specific national laws (WP 65, linked above). Don't share entries between businesses without legal advice.",[22,474,476],{"id":475},"summary","Summary",[185,478,479,482,485,490],{},[55,480,481],{},"A do-not-rent list can be lawful under GDPR: legitimate interest, facts only, a review date, and a person who decides.",[55,483,484],{},"Record what happened, with dates and amounts. Never record opinions, sensitive traits or accusations of crimes.",[55,486,487,488,207],{},"Little Hotelier keeps notes on reservations only; Booking.com lets you block a guest through ",[41,489,286],{},[55,491,492,493,495],{},"Hotelier Tools' ",[41,494,336],{}," compares new bookings with your list every night and alerts you. It never cancels anything.",{"title":497,"searchDepth":498,"depth":498,"links":499},"",2,[500,501,505,509,510,513,514],{"id":24,"depth":498,"text":25},{"id":96,"depth":498,"text":97,"children":502},[503],{"id":211,"depth":504,"text":212},3,{"id":221,"depth":498,"text":222,"children":506},[507,508],{"id":225,"depth":504,"text":226},{"id":275,"depth":504,"text":276},{"id":306,"depth":498,"text":307},{"id":329,"depth":498,"text":330,"children":511},[512],{"id":415,"depth":504,"text":416},{"id":468,"depth":498,"text":469},{"id":475,"depth":498,"text":476},"A hotel can keep a do-not-rent list under GDPR if it sticks to facts. What to record, what never to write, and how to get alerts in Little Hotelier.","md",{"seoTitle":518,"date":519,"category":520,"tags":521,"keywords":527,"feature":534,"demoPath":341,"cover":535,"coverAlt":536,"faq":537},"Hotel do not rent list: how to keep one legally","2026-10-03","operations",[522,523,524,525,526],"do not rent list","gdpr","guests","watchlist","little hotelier",[528,529,530,531,532,533],"hotel do not rent list","hotel do not rent list template","hotel guest blacklist","do not rent list gdpr","block guest booking.com","little hotelier guest notes","automated-checks","/images/blog/demo/en/automated-checks-do-not-rebook-list.webp","Do-not-rebook list in Hotelier Tools: the nightly check card, a reservation check showing a strong match with the factual reason, and one entry with Edit, Deactivate and Delete",[538,541,544,547,550],{"q":539,"a":540},"Is it legal for a hotel to keep a blacklist of guests?","In the EU and UK it can be, if you can justify it as a legitimate interest, record only objective facts, keep entries no longer than needed and let a person decide each case. Rules vary by country, so check with your data protection authority if in doubt.",{"q":542,"a":543},"Do I have to tell guests about my do-not-rent list?","Be transparent: mention in your privacy notice that you keep a record of guests refused after serious incidents. In France, the CNIL also says people should be warned before they are added and given time to respond.",{"q":545,"a":546},"Can a guest ask to see what I wrote about them?","Yes. Under the GDPR right of access, a guest can ask for a copy of the data you hold about them, including the reason on your list. You normally have one month to answer, which is a good reason to write only facts.",{"q":548,"a":549},"Can I block a guest on Booking.com?","Yes. In the extranet, open the reservation, click Report guest misconduct, choose the scenario and tick the box to block the guest from booking your property in the future. You can report from check-in until seven days after check-out.",{"q":551,"a":552},"Will Hotelier Tools cancel a listed guest's booking?","No. The do-not-rebook list only raises an alert on the Issues page and in the report email. It never cancels, refuses or edits a booking: a person decides.",true,"/blog/en/hotel-do-not-rent-list",{"title":5,"description":515},"blog/en/hotel-do-not-rent-list","GJXUh9dfYkbbr60e5mI5Uf6qK1WcI2U_BkgYwAfJWXI",[559,560,561,562,563,564,565,566,111],"de","en-gb","en","es","fr","id","it","pt",[568,588,608,630,648,667,687,707,724,743,761,778,795,814,832,836,856,875,893,910,930,949,968,983,1001],{"path":569,"title":570,"description":571,"meta":572},"/blog/en/send-invoice-to-guest-at-checkout","A guest asked for an invoice: how to send it automatically at checkout from Little Hotelier","Booking.com doesn't invoice your guests, you do. Send the invoice from Little Hotelier by hand, or have it emailed automatically when the guest checks out.",{"date":519,"category":573,"tags":574,"keywords":579,"feature":573,"cover":586,"coverAlt":587},"invoicing",[575,576,577,526,578],"invoices","checkout","booking.com","automation",[580,581,582,583,584,585],"how to send invoice to guest on booking com","send invoice to guest little hotelier","little hotelier invoice","hotel invoice at checkout","guest asked for invoice hotel","booking.com guest invoice","/images/blog/demo/en/invoice-at-checkout.webp","Invoice on leave page in Hotelier Tools: the Automatic invoicing at check-out task running every day at 12:00, a date range with Search reservations, and the reservations table with an Auto-invoice button for each stay",{"path":589,"title":590,"description":591,"meta":592},"/blog/en/ai-assistant-hotel-front-desk","AI assistant for a small hotel front desk: what it can safely do (with approvals)","An AI assistant can look up bookings, draft guest replies and prepare changes at a small hotel. What it can safely do, and why you approve every change.",{"date":519,"category":593,"tags":594,"keywords":598,"feature":605,"cover":606,"coverAlt":607},"ai",[593,595,596,597,526],"ai assistant","front desk","approvals",[599,600,601,602,603,604],"ai front desk hotel","ai receptionist hotel","ai hotel assistant","ai voice assistant hotel","ai agent for hotel management","best ai apps for hotel owners","ai-assistant","/images/blog/demo/en/ai-chat-start.webp","Hotelier Tools AI assistant start screen saying that anything that changes data asks for confirmation first, with suggested questions and the chat history on the left",{"path":609,"title":610,"description":611,"meta":612},"/blog/en/little-hotelier-integrations","Best Little Hotelier integrations in 2026: accounting, check-in, pricing, messaging and AI","What connects to Little Hotelier in 2026: Xero and QuickBooks exports, Chekin and Duve check-in, pricing tools, messaging, AI, and free add-ons.",{"date":519,"category":613,"tags":614,"keywords":619,"feature":627,"cover":628,"coverAlt":629},"api",[615,616,617,618,526],"integrations","app store","xero","chekin",[620,621,622,623,624,625,626],"little hotelier integrations","little hotelier xero integration","little hotelier app store","little hotelier booking widget","little hotelier wordpress plugin","little hotelier chekin","little hotelier zapier","api-mcp","/images/blog/demo/en/developer-portal.webp","Developer portal in Hotelier Tools with cards for REST API & Swagger, MCP setup, API keys and LH methods, and an Authentication box with a cURL example using a placeholder API key",{"path":631,"title":632,"description":633,"meta":634},"/blog/en/booking-com-invalid-card-no-show","Booking.com invalid credit card or no-show: what to do, step by step","Mark the card invalid, give the guest 24 hours, then cancel with no commission. Plus no-show deadlines, declined virtual cards and how to catch it early.",{"date":519,"category":520,"tags":635,"keywords":639,"feature":534,"cover":646,"coverAlt":647},[577,636,637,526,638],"no-show","payments","automated checks",[640,641,642,643,644,645],"booking.com invalid credit card","booking.com no show fee","booking.com virtual card declined","mark credit card invalid booking.com","booking.com reservation canceled invalid credit card","booking.com no show commission","/images/blog/demo/en/automated-checks-issues.webp","Issues page in Hotelier Tools with 20 open, 5 fixed and 25 total issues, and reservations listed with an outstanding balance warning at arrival and a Verify button",{"path":649,"title":650,"description":651,"meta":652},"/blog/en/little-hotelier-api","Does Little Hotelier have an API? The 2026 answer, and how to get your data out","No API key for your bookings or guests. What SiteMinder offers officially, and how to read your Little Hotelier data over REST in minutes.",{"date":519,"category":613,"tags":653,"keywords":657,"feature":627,"cover":665,"coverAlt":666,"featured":553},[613,654,526,655,656],"rest","siteminder","developers",[658,659,660,661,662,663,664],"little hotelier api","little hotelier api documentation","little hotelier api key","siteminder api","siteminder exchange api","little hotelier rest api","little hotelier integration","/images/blog/demo/en/rest-api-reference.webp","REST API reference page in Hotelier Tools with the base URL, an openapi.json download, the Quick authorize box (Bearer token field, Authorize Swagger, Use my session) and code templates in cURL, JavaScript, Python and PowerShell",{"path":668,"title":669,"description":670,"meta":671},"/blog/en/dynamic-pricing-little-hotelier","Dynamic pricing for small hotels on Little Hotelier: competitor prices, local events and rules","Price by demand on Little Hotelier: a simple weekly routine, the native options, and recommendations with the reason that apply only when you confirm.",{"date":519,"category":672,"tags":673,"keywords":677,"feature":684,"cover":685,"coverAlt":686},"pricing",[674,675,676,526,672],"dynamic pricing","revenue management","competitor prices",[678,679,680,681,682,683],"little hotelier dynamic pricing","hotel dynamic pricing tool","hotel rate shopping tool","revenue management b&b","how to set hotel room rates","how to set room rates on booking com","dynamic-pricing","/images/blog/demo/en/price-recommendations.webp","Price recommendations page in Hotelier Tools for 14 nights: the Doble Estándar table with the current rate, recommended rate, change, market median and what the guest pays per night, and an Apply to Little Hotelier bar with no prices selected",{"path":688,"title":689,"description":690,"meta":691},"/blog/en/guest-registration-rules-by-country","Guest registration rules by country (2026): Spain, Italy, Portugal, Germany, France, Brazil, Thailand and Indonesia","Which guests hotels must register, what data, how fast and where: Spain, Italy, Portugal, Germany, France, Brazil, Thailand, Indonesia. Official links.",{"date":519,"category":692,"tags":693,"keywords":696,"cover":705,"coverAlt":706},"compliance",[694,692,564,695,526],"guest registration","police",[697,698,699,700,701,702,703,704],"hotel check in id requirements","why do hotels scan your passport","guest registration hotel police","alloggiati web","meldeschein hotel","fiche de police hotel","siba alojamento local","tm30 hotel","/images/blog/demo/en/automated-checks-moment-on-arrival.webp","When they arrive checks in Hotelier Tools: ID / passport (police register), physical room assignment and address and origin validation switched on, with what each check can and cannot do",{"path":708,"title":709,"description":710,"meta":711},"/blog/en/hotel-front-desk-checklist-automation","Hotel front desk daily checklist for Little Hotelier: 8 problems to catch before guests arrive","A daily front-desk checklist for Little Hotelier: 8 reservation problems to catch before arrival, where to spot each one, and how to automate five of them.",{"date":519,"category":520,"tags":712,"keywords":715,"feature":534,"cover":722,"coverAlt":723},[596,713,714,578,526],"checklist","check-in",[716,717,718,719,720,721],"hotel front desk daily checklist","hotel front desk checklist template","hotel check in checklist","little hotelier unallocated reservations","front desk checklist little hotelier","hotel automation software","/images/blog/demo/en/automated-checks-lifecycle.webp","Automated Checks page in Hotelier Tools: how the checks work in four steps, a Nothing runs any check yet notice suggesting Before they arrive, and The journey of a reservation through its five stages",{"path":725,"title":726,"description":727,"meta":728},"/blog/en/booking-com-commission","How much commission does Booking.com take? (And how to see your real net in Little Hotelier)","There's no single rate: you pay the % in your agreement, plus programs and payment fees. What it's charged on, VAT, and your real net per booking.",{"date":519,"category":729,"tags":730,"keywords":734,"cover":741,"coverAlt":742},"tips",[577,731,526,732,733],"commission","userscript","vat",[735,736,737,738,739,740],"how much commission does booking.com take","booking com commission rates for hotels","booking com commission calculator","booking.com commission vat","booking.com genius commission","booking.com payment fee","/images/scripts/show-booking-commissions/to.png","Little Hotelier reservation summary (Spanish interface) with the Booking.com commission, payment fee and approximate net added by a free script",{"path":744,"title":745,"description":746,"meta":747},"/blog/en/connect-chatgpt-to-little-hotelier","How to connect ChatGPT to Little Hotelier (plus 18 prompts for small hotels)","Connect ChatGPT to Little Hotelier with developer mode and an MCP app, check what your plan allows, and copy 18 prompts for arrivals, payments and pricing.",{"date":519,"category":593,"tags":748,"keywords":752,"feature":627,"cover":759,"coverAlt":760},[749,750,593,751,526],"chatgpt","mcp","prompts",[753,754,755,756,757,758],"connect chatgpt to little hotelier","chatgpt mcp connector","chatgpt connectors mcp","chatgpt prompts for hotels","chatgpt hotel management","chatgpt developer mode mcp","/images/blog/demo/en/mcp-oauth-consent.webp","Hotelier Tools Authorize MCP access page that an AI assistant opens when it connects, with a 30-day token notice and the Deny and Allow access buttons",{"path":762,"title":763,"description":764,"meta":765},"/blog/en/connect-claude-to-little-hotelier","How to connect Claude to Little Hotelier (MCP, step by step)","Connect Claude to Little Hotelier with a custom connector: paste one URL, sign in, allow access. First prompts, write safety and troubleshooting.",{"date":519,"category":593,"tags":766,"keywords":769,"feature":627,"cover":776,"coverAlt":777,"featured":553},[767,750,593,768,526],"claude","connectors",[770,771,772,773,774,775],"connect claude to little hotelier","little hotelier mcp","claude mcp connectors","claude desktop mcp setup","claude custom connector","little hotelier ai","/images/blog/demo/en/mcp-setup.webp","Hotelier Tools MCP setup guide with the What is MCP? explanation and the Claude Desktop tab selected, showing the steps and the configuration snippet with the MCP server URL",{"path":779,"title":780,"description":781,"meta":782},"/blog/en/download-all-little-hotelier-invoices","How to download all your Little Hotelier invoices at once (for your quarterly tax return)","Little Hotelier can zip invoices that already exist. Here's how, plus how to create the missing ones and send your accountant one ZIP and CSV per quarter.",{"date":519,"category":573,"tags":783,"keywords":787,"feature":573,"cover":793,"coverAlt":794,"featured":553},[575,784,526,785,786],"accounting","quarterly tax","zip",[788,582,789,790,791,792],"download all invoices little hotelier","little hotelier invoice report","little hotelier billing","little hotelier export invoices","little hotelier xero","/images/blog/demo/en/invoices-by-quarter.webp","Invoices page in Hotelier Tools with 66 invoices in total, Q4 and Q3 2026 each with Preview CSV and ZIP buttons, and September 2026 open as a table of invoice numbers, guests, tax IDs, check-out dates and totals",{"path":796,"title":797,"description":798,"meta":799},"/blog/en/export-little-hotelier-reservations-excel","How to export reservations and guest lists from Little Hotelier to Excel (before guest data is masked)","Little Hotelier masks guest details 180 days after check-out. Export reservations and guest lists to Excel or Google Sheets now, by hand or automatically.",{"date":519,"category":613,"tags":800,"keywords":805,"feature":627,"cover":628,"coverAlt":813},[801,802,803,804,526],"export","excel","google sheets","reports",[806,807,808,809,810,811,812],"export reservations little hotelier","little hotelier reports","little hotelier export excel","little hotelier csv","hotel guest list excel","hotel reservation spreadsheet","little hotelier guest data masked","Hotelier Tools developer portal with cards for REST API and Swagger, MCP setup, API keys and LH methods, above an authentication example using an API key",{"path":815,"title":816,"description":817,"meta":818},"/blog/en/ine-hotel-occupancy-survey","How to fill in the INE hotel occupancy survey from Little Hotelier (Spain)","Mandatory if the INE selects your hotel, with fines up to €30,050. What the survey asks, how IRIA works, and how to fill it in from Little Hotelier.",{"date":519,"category":692,"tags":819,"keywords":822,"feature":829,"cover":830,"coverAlt":831},[820,821,692,804,526],"ine","spain",[823,824,825,826,827,828],"ine hotel occupancy survey","ine survey spain hotel","encuesta ocupacion hotelera ine","encuesta ine hoteles","iria ine encuesta","encuesta ine obligatoria multa","ine-reports","/images/blog/demo/en/ine-guest-origins-report.webp","Guest Origin Statistics (INE HOT survey) in Hotelier Tools for 27 September to 3 October 2026: 8 arrivals, 24 overnight stays, 3.4 guests a day and 3 with missing data, above the Daily summary, By guest origin, Rooms, ADR by client and Data quality tabs",{"path":554,"title":5,"description":515,"meta":833},{"date":519,"category":520,"tags":834,"keywords":835,"feature":534,"cover":535,"coverAlt":536},[522,523,524,525,526],[528,529,530,531,532,533],{"path":837,"title":838,"description":839,"meta":840},"/blog/en/booking-com-guest-messages","How to manage Booking.com guest messages without living in the extranet","Pulse, templates, scheduled messages and auto-replies, how to spot fake Booking.com messages, and one inbox for Booking.com, WhatsApp and email.",{"date":519,"category":524,"tags":841,"keywords":845,"feature":853,"cover":854,"coverAlt":855},[577,842,843,844,526],"guest messages","inbox","templates",[846,847,848,849,850,851,852],"booking.com messages","booking.com messages not working","booking com scheduled messages","booking com email template","booking.com automatic replies","booking.com phishing messages","booking.com guest q&a","guest-inbox","/images/blog/demo/en/guest-inbox-ai-draft-availability.webp","Hotelier Tools guest inbox with WhatsApp, Email and Booking.com filters, an email from a guest asking about a double room in September, the AI plan in draft with an editable English reply, and the private assistant panel",{"path":857,"title":858,"description":859,"meta":860},"/blog/en/hotel-waitlist-sold-out-dates","How to run a waitlist for sold-out dates (and fill cancellations fast)","Keep a list of guests who want your full dates and offer freed rooms first. A spreadsheet method, then an automatic watch and a public signup form.",{"date":519,"category":524,"tags":861,"keywords":866,"feature":862,"cover":873,"coverAlt":874},[862,863,864,526,865],"waitlist","cancellations","direct booking","availability",[867,868,869,870,871,872],"hotel waitlist","waitlisted hotel meaning","hotel waiting list sold out","hotel cancellation waitlist","fill hotel cancellations","hotel waiting list form","/images/blog/demo/en/availability-waiting-list.webp","Availability queue page in Hotelier Tools with History and Check the queue now, the Checks on the queue card offering Check every night at 01:00, and the Add a stay to watch form with nights, rooms needed, room types and guest details",{"path":876,"title":877,"description":878,"meta":879},"/blog/en/whatsapp-little-hotelier","How to use WhatsApp with Little Hotelier (Messaging hub, WhatsApp Business and other options)","Little Hotelier's Messaging hub uses the official WhatsApp Business API. Compare it with the free WhatsApp Business app and a shared inbox, with templates.",{"date":519,"category":524,"tags":880,"keywords":884,"feature":853,"cover":891,"coverAlt":892},[881,882,526,883,843],"whatsapp","messaging","guest engagement",[885,886,887,888,889,890],"little hotelier whatsapp","whatsapp for hotels","whatsapp business api for hotels","whatsapp business app hotel","whatsapp templates hotel check-in","little hotelier messaging hub","/images/blog/demo/en/guest-inbox-ai-plan-late-arrival.webp","Hotelier Tools guest inbox with a WhatsApp conversation from Ingrid Kowalski about a late arrival (identity verified, booking linked), an AI plan in draft with an editable reply, and the private Assistant pane",{"path":894,"title":895,"description":896,"meta":897},"/blog/en/little-hotelier-mcp-claude-code-cursor-vscode","How to use your Little Hotelier data in Claude Code, Cursor and VS Code (MCP setup)","Add the Hotelier Tools MCP server to Claude Code, Cursor, VS Code, Windsurf or Gemini CLI, then build occupancy reports, a Sheets sync or a dashboard.",{"date":519,"category":593,"tags":898,"keywords":902,"feature":627,"cover":776,"coverAlt":909},[750,899,900,901,613],"claude code","cursor","vs code",[903,904,905,906,771,907,908],"claude code mcp setup","cursor mcp.json","vscode mcp.json","claude code for non developers","gemini cli mcp","windsurf mcp config","MCP setup guide in Hotelier Tools: a What is MCP? explanation and Client configuration tabs for Claude Desktop, VS Code, Cursor and Custom / SDK, with Claude Desktop selected and its claude_desktop_config.json snippet",{"path":911,"title":912,"description":913,"meta":914},"/blog/en/little-hotelier-alternatives","Little Hotelier alternatives in 2026: an honest comparison with Cloudbeds, Mews, Beds24, Lodgify, Smoobu and Hostaway","Cloudbeds, Mews, Beds24, Lodgify, Smoobu or Hostaway? Who each suits, how it charges, API access, and when staying on Little Hotelier makes more sense.",{"date":519,"category":729,"tags":915,"keywords":920,"cover":928,"coverAlt":929},[916,917,918,526,919],"pms","comparison","alternatives","cloudbeds",[921,922,923,924,925,926,927],"little hotelier alternatives","little hotelier vs cloudbeds","little hotelier reviews complaints","little hotelier pricing","is little hotelier part of siteminder","best pms for small hotels","little hotelier vs lodgify","/images/blog/demo/en/dashboard-overview.webp","Hotelier Tools home dashboard for the demo property Hotel Demo Sol: an Open AI chat card, a notice that two guest-messaging channels need attention, and status tiles for Little Hotelier, Booking.com, AI knowledge and the pricing city",{"path":931,"title":932,"description":933,"meta":934},"/blog/en/little-hotelier-chrome-extensions","Little Hotelier Chrome extensions: free userscripts that make it faster","Free userscripts for Little Hotelier: calendar prices, wider tables, Booking.com commission estimates and one-click invoices. How to install them safely.",{"date":519,"category":729,"tags":935,"keywords":940,"cover":947,"coverAlt":948},[936,937,938,526,939],"chrome extension","tampermonkey","userscripts","productivity",[941,942,943,944,945,946],"little hotelier chrome extension","tampermonkey scripts","userscript chrome","little hotelier calendar prices","little hotelier full width","little hotelier booking.com commission","/images/scripts/prices-display/to.png","Little Hotelier calendar (Spanish interface) with each night's price shown under every room type, added by the Prices Display script",{"path":950,"title":951,"description":952,"meta":953},"/blog/en/little-hotelier-tips","Little Hotelier tips and hidden features most owners don't know (2026)","20 Little Hotelier tips: faster calendar, passkeys, minimum rates, gap nights, booking links, audit log and free scripts that show prices in the calendar.",{"date":519,"category":729,"tags":954,"keywords":957,"feature":965,"cover":966,"coverAlt":967},[729,955,956,938,526],"how to","calendar",[958,959,960,961,962,963,964],"little hotelier how to use","little hotelier tutorial","little hotelier guide","little hotelier manual","little hotelier tips","little hotelier hidden features","little hotelier calendar","dashboard","/images/scripts/full-width-reservation-table/to.png","Little Hotelier Reservations page (Spanish interface) stretched to the full screen width by the Full Width Reservation Table script: search filters, the Buscar button, 36 reservations found and the Exportar link",{"path":969,"title":970,"description":971,"meta":972},"/blog/en/ses-hospedajes-little-hotelier","SES Hospedajes with Little Hotelier: how to register guests (partes de viajeros) without double work","Spain's SES.Hospedajes guest register explained: who, what data, the 24-hour deadlines, how to send it, and how Little Hotelier can send it for you.",{"date":519,"category":692,"tags":973,"keywords":975,"cover":705,"coverAlt":982},[974,821,692,694,526],"ses hospedajes",[974,976,977,978,979,980,981],"ses hospedajes in english","ses hospedajes little hotelier","parte de viajeros","ses hospedajes datos obligatorios","ses hospedajes servicio web","como registrar viajeros ses hospedajes","When they arrive settings in Hotelier Tools with the ID / passport (police register), Physical room assignment and Address and origin validation checks switched on, each with what it can and cannot do",{"path":984,"title":985,"description":986,"meta":987},"/blog/en/little-hotelier-cta-ctd-stop-sell","What do CTA, CTD, minimum stay and stop sell mean in Little Hotelier?","CTA stops check-ins, CTD stops check-outs, min stay sets the shortest stay, stop sell closes sales. What each means and how to set it in Little Hotelier.",{"date":519,"category":672,"tags":988,"keywords":993,"feature":684,"cover":685,"coverAlt":1000},[989,990,991,992,526],"restrictions","cta","ctd","stop sell",[994,995,996,997,998,999],"what is cta in little hotelier","little hotelier cta ctd","closed to arrival meaning","stop sell meaning","siteminder stop sell","minimum length of stay hotel","Price recommendations in Hotelier Tools for the Doble Estándar room, 3 to 16 October 2026: current and recommended price per night, a CTA / CTD column with A and D toggles, the minimum stay, a Channel column and an Apply to Little Hotelier button",{"path":1002,"title":1003,"description":1004,"meta":1005},"/blog/en/what-is-mcp-server-hotels","What is an MCP server? A plain-English guide for hotel owners (and which PMS have one)","An MCP server lets Claude or ChatGPT read and act on your hotel software. Plain-English guide, safety tips, and which PMS have one as of October 2026.",{"date":519,"category":593,"tags":1006,"keywords":1007,"feature":627,"cover":776,"coverAlt":1015,"featured":553},[750,593,767,749,916],[1008,1009,1010,771,1011,1012,1013,1014],"what is mcp server","mcp server for hotels","mcp server for hotel booking","apaleo mcp server","mews mcp server","cloudbeds mcp server","what is mcp server in claude","MCP setup guide in Hotelier Tools with a What is MCP? explanation and Client configuration tabs for Claude Desktop, VS Code, Cursor and Custom / SDK, showing the Claude Desktop config with the server address",1791141209796]