[{"data":1,"prerenderedAt":1133},["ShallowReactive",2],{"blog-ai-assistant-hotel-front-desk-en-gb":3,"blog-langs-ai-assistant-hotel-front-desk":674,"blog-list-en-gb":683},{"id":4,"title":5,"body":6,"description":629,"extension":630,"meta":631,"navigation":669,"path":670,"seo":671,"stem":672,"__hash__":673},"content/blog/en-gb/ai-assistant-hotel-front-desk.md","AI assistant for a small hotel front desk: what it can safely do (with approvals)",{"type":7,"value":8,"toc":612},"minimark",[9,18,21,26,29,99,115,119,126,131,143,153,160,167,171,187,190,213,221,225,240,288,294,298,301,343,351,355,358,365,368,373,383,388,395,400,403,408,416,419,425,431,436,440,443,487,490,494,507,525,537,545,549,580,583,587],[10,11,12,13,17],"p",{},"Yes, an AI assistant can already take real work off a small hotel's front desk: answering \"who arrives tomorrow and who still owes money?\", drafting guest replies, and preparing booking changes or invoices. The safe way to use one is simple: it can read freely, but ",[14,15,16],"strong",{},"every change waits for a person to approve it",", and refunds, price pushes and replies to Booking.com guests are never left to the AI alone.",[10,19,20],{},"This guide shows what that looks like in practice with Hotelier Tools on top of Little Hotelier, including real requests and exactly what happens after you press Enter.",[22,23,25],"h2",{"id":24},"what-can-an-ai-assistant-do-at-a-small-hotel-front-desk-today","What can an AI assistant do at a small hotel front desk today?",[10,27,28],{},"Think of three kinds of work, each with a different level of trust.",[30,31,32,48],"table",{},[33,34,35],"thead",{},[36,37,38,42,45],"tr",{},[39,40,41],"th",{},"Kind of work",[39,43,44],{},"Examples",[39,46,47],{},"Who decides",[49,50,51,65,78],"tbody",{},[36,52,53,59,62],{},[54,55,56],"td",{},[14,57,58],{},"Look up",[54,60,61],{},"Tomorrow's arrivals, unpaid balances, unassigned rooms, whether a stay can be invoiced, tonight's rates",[54,63,64],{},"The assistant answers. Nothing changes.",[36,66,67,72,75],{},[54,68,69],{},[14,70,71],{},"Draft",[54,73,74],{},"A reply to a WhatsApp or email question, a note for the night porter",[54,76,77],{},"You read it and send it, or edit it first.",[36,79,80,85,88],{},[54,81,82],{},[14,83,84],{},"Change",[54,86,87],{},"Update a guest's phone, enrol a stay for the invoice at checkout, apply a price",[54,89,90,91,94,95,98],{},"The assistant prepares a card. You press ",[14,92,93],{},"Approve"," or ",[14,96,97],{},"Reject",".",[10,100,101,102,109,110,114],{},"Little Hotelier already gives you a lot at the desk. Its own ",[103,104,108],"a",{"href":105,"rel":106},"https://www.littlehotelier.com/blog/learn-about-tech/unified-inbox/",[107],"nofollow","Guest Engagement Messaging Hub"," brings email, SMS, WhatsApp and Airbnb conversations into one inbox, with templates and scheduled messages. What an assistant adds is the ability to ",[111,112,113],"em",{},"ask"," in plain words and get an answer built from your live bookings, instead of clicking through the calendar and reservation screens.",[22,116,118],{"id":117},"three-places-the-assistant-works-in-hotelier-tools","Three places the assistant works in Hotelier Tools",[10,120,121,125],{},[103,122,124],{"href":123},"/tools/bot/ai-assistant","Hotelier Tools"," uses the same set of tools in three places. All of them follow the same rule: reads run, changes wait for a person.",[127,128,130],"h3",{"id":129},"the-assistant-chat-in-the-dashboard-beta","The assistant chat in the dashboard (beta)",[10,132,133,134,137,138,142],{},"Open ",[14,135,136],{},"AI Chat"," (",[139,140,141],"code",{},"/chat",") and type a question about bookings, guests, prices, invoices, checks or the waitlist. The empty chat says it plainly: \"Anything that changes data asks for your confirmation first.\"",[10,144,145,146,137,149,152],{},"Answers come back as text and as cards: a reservation summary, a proposed change with an evidence table, an invoice-at-checkout enrol card, a price-recommendations table, or pricing-rule sliders. Every past conversation is kept in ",[14,147,148],{},"Chat History",[139,150,151],{},"/chat/history",").",[10,154,155,156,159],{},"There is also a microphone button. It uses your browser's built-in speech recognition, which is ",[14,157,158],{},"set to Spanish (es-ES)"," for now, so voice suits Spanish speakers. Everyone else types.",[161,162],"screenshot",{"alt":163,"caption":164,"path":165,"src":166},"Hotelier Tools AI chat answering Which bookings arrive this week? with one tool call and a Reservations (14) list of cards showing each guest, check-in and check-out dates, Paid or Pending, and a checked-out, checked-in or confirmed badge","Ask in plain words and the answer comes back as reservation cards. A lookup like this changes nothing.","/chat/3a751210-d8ab-4cb7-8add-6ee5244c93af","/images/blog/demo/en/ai-chat-arrivals-this-week.webp",[127,168,170],{"id":169},"the-staff-assistant-over-whatsapp-or-email-alpha","The staff assistant over WhatsApp or email (alpha)",[10,172,173,174,137,177,180,181,94,184,98],{},"On ",[14,175,176],{},"Staff assistant",[139,178,179],{},"/staff",") you register an employee with a name, their WhatsApp number and/or email, and a role: ",[14,182,183],{},"Read only",[14,185,186],{},"Can request changes",[10,188,189],{},"When that person writes to your hotel's connected WhatsApp number or mailbox, the AI answers them as staff, on the same channel, using your Little Hotelier data. Their messages never mix with the guest inbox.",[191,192,193,200,207,210],"ul",{},[194,195,196,197,199],"li",{},"An employee with ",[14,198,183],{}," can ask questions only.",[194,201,196,202,204,205,98],{},[14,203,186],{}," can ask for changes, but each one becomes a request that the owner approves on ",[139,206,179],{},[194,208,209],{},"Identity is the sender itself: the registered phone number or an email that passes DKIM/DMARC checks.",[194,211,212],{},"Messages older than 30 minutes are not answered, so a late reply never acts on stale information.",[10,214,215,216,220],{},"WhatsApp here works through a WhatsApp Web session (WAHA), not the official WhatsApp Business API. See ",[103,217,219],{"href":218},"/blog/whatsapp-little-hotelier","WhatsApp with Little Hotelier"," for the options.",[127,222,224],{"id":223},"draft-replies-in-the-guest-inbox-alpha","Draft replies in the guest inbox (alpha)",[10,226,227,228,137,232,235,236,239],{},"The ",[103,229,231],{"href":230},"/tools/bot/guest-inbox","guest inbox",[139,233,234],{},"/messaging",") collects WhatsApp, email and Booking.com messages. For each connected account you choose a reply mode on ",[139,237,238],{},"/messaging/channels",":",[30,241,242,252],{},[33,243,244],{},[36,245,246,249],{},[39,247,248],{},"Mode",[39,250,251],{},"What happens",[49,253,254,262,272,280],{},[36,255,256,259],{},[54,257,258],{},"Off",[54,260,261],{},"Messages are shown. Nothing is analysed or sent.",[36,263,264,269],{},[54,265,266,268],{},[14,267,71],{}," (default)",[54,270,271],{},"The AI prepares a reply and a plan. Nothing happens until you approve it.",[36,273,274,277],{},[54,275,276],{},"Auto",[54,278,279],{},"The AI sends its reply after a delay, but it can never change a reservation.",[36,281,282,285],{},[54,283,284],{},"Autonomous",[54,286,287],{},"The AI also carries out allowed reservation changes with no approval step. Review it several times a day.",[10,289,290,291,293],{},"Start with ",[14,292,71],{}," and stay there until you trust the answers. The guest-facing AI has no tools at all: it can only return a plan from a short list (send a message, flag for staff, add a reservation note, set an arrival time).",[22,295,297],{"id":296},"how-approval-cards-keep-the-ai-from-making-a-costly-mistake","How approval cards keep the AI from making a costly mistake",[10,299,300],{},"An AI can misread a message or pick the wrong booking. Approval cards are there so a wrong guess never reaches Little Hotelier.",[302,303,304,310,316,322,331,337],"ol",{},[194,305,306,309],{},[14,307,308],{},"Every write needs a card."," If the system cannot tell whether a tool reads or writes, it treats it as a write.",[194,311,312,315],{},[14,313,314],{},"The card shows the exact change."," For a reservation, you see an evidence table: the value in Little Hotelier, what the sender gave, and what the message text says.",[194,317,318,321],{},[14,319,320],{},"You confirm the source."," Reservation changes typed in chat include a checkbox (\"this is the right reservation and I trust the source\"), because a chat message is a claim, not proof of who someone is.",[194,323,324,327,328,330],{},[14,325,326],{},"Approve runs exactly that call."," Pressing ",[14,329,93],{}," runs the stored change on the server. The AI does not get a second chance to rewrite it.",[194,332,333,336],{},[14,334,335],{},"Each approval is single-use."," It is tied to that tool, those values, that conversation and that person, and it expires after 24 hours.",[194,338,339,342],{},[14,340,341],{},"Refunds are separate."," A refund is an irreversible action that always sits behind its own card.",[161,344],{"alt":345,"caption":346,"path":347,"src":348,"height":349,"width":350},"Approve these changes? card marked Nothing written yet: a complete match on the WhatsApp sender, an evidence table with Little Hotelier, WhatsApp sender and message text columns, the new Company and Tax ID values tagged New and Claim, an Also invoice this reservation automatically at checkout checkbox, and Reject and Approve and apply buttons","The change card shows what Little Hotelier has now, what would be written and where each value came from. Nothing is written until you approve.","/mcp-ui/reservation-change-proposal","/images/blog/demo/en/embed-card-change-approval.webp",494,690,[22,352,354],{"id":353},"real-requests-and-what-happens-next","Real requests, and what happens next",[10,356,357],{},"These are the kinds of things a receptionist types on a normal morning. The booking references are made up.",[359,360,362],"prompt",{"label":361},"Hotelier Tools assistant",[10,363,364],{},"Who arrives tomorrow, and does any of them still have an unpaid balance?",[10,366,367],{},"The assistant reads tomorrow's check-ins and their payments and lists them, with a reservation summary card per guest. Nothing changes, so there is no card to approve.",[359,369,370],{"label":361},[10,371,372],{},"The guest on booking BDC-1234567890 emailed a new mobile number: +34 600 000 000. Please update it.",[10,374,375,376,379,380,382],{},"The assistant finds the reservation and prepares a ",[14,377,378],{},"proposed change"," card: the old phone, the new phone, and where the new value came from. You tick the trust checkbox and press ",[14,381,93],{},". Only then is Little Hotelier updated.",[359,384,385],{"label":361},[10,386,387],{},"The guest in BDC-1234567890 wants an invoice. Send it automatically when they check out.",[10,389,390,391,98],{},"You get the invoice-at-checkout enrol card. After you approve it, the stay is marked for the daily invoicing task, and Little Hotelier emails the invoice from your own template after checkout. Details are in ",[103,392,394],{"href":393},"/blog/send-invoice-to-guest-at-checkout","sending the invoice at checkout",[359,396,397],{"label":361},[10,398,399],{},"What should a double room cost next Saturday, and why?",[10,401,402],{},"You get the price-recommendations table with the reasons behind each figure: competitors, demand, limits. Reading it changes nothing. Applying a price is a write, so it waits for your approval.",[359,404,405],{"label":361},[10,406,407],{},"Refund the 40 € deposit on BDC-1234567890.",[10,409,410,411,415],{},"The refund appears as its own card. Nothing is refunded until you approve it. Outside the dashboard, through ",[103,412,414],{"href":413},"/blog/connect-claude-to-little-hotelier","external AI assistants",", refunds are blocked completely.",[10,417,418],{},"And from the staff assistant on WhatsApp:",[359,420,422],{"label":421},"Staff on WhatsApp",[10,423,424],{},"Is room 5 free tonight? If so, move the Martin booking arriving today into it.",[10,426,427,428,430],{},"The first half is answered straight away. The move is a change, so it becomes a pending request on ",[139,429,179],{}," for the owner to approve.",[161,432],{"alt":433,"caption":434,"path":179,"src":435},"Staff assistant page with one change waiting for approval, an invoice_on_leave_add request from Lucía (recepción) with Reject and Approve and run buttons, two employees marked Can request changes and Read only, and the recent WhatsApp messages","Changes your team asks for over WhatsApp or email wait here for approval.","/images/blog/demo/en/staff-assistant.webp",[22,437,439],{"id":438},"what-should-an-ai-assistant-never-do-on-its-own","What should an AI assistant never do on its own?",[10,441,442],{},"Whatever tool you use, keep these with a person. Here is how Hotelier Tools enforces each one.",[191,444,445,451,457,463,469,475,481],{},[194,446,447,450],{},[14,448,449],{},"Move money."," Refunds always need their own card. External AI apps connected over MCP cannot refund at all.",[194,452,453,456],{},[14,454,455],{},"Change a booking because a message says so."," The guest AI only sees a reservation when the sender is verified: a phone matching the booking on 8 or more final digits, the exact email, or a Booking.com thread. If two guests match, no booking is attached.",[194,458,459,462],{},[14,460,461],{},"Reply to Booking.com guests by itself."," Automated AI sending to Booking.com is never allowed.",[194,464,465,468],{},[14,466,467],{},"Make things up."," The guest AI answers only from your FAQ, house notes and property card. If you have not said whether there is parking, the answer is \"to confirm\", never \"yes\".",[194,470,471,474],{},[14,472,473],{},"Mention other guests."," A reply guard blocks booking references that do not belong to the guest in the conversation.",[194,476,477,480],{},[14,478,479],{},"Push prices without limits."," The AI is not inside the nightly price calculation. Autopilot is off by default and, when on, moves a night by at most ±20% by default and never below your floor price.",[194,482,483,486],{},[14,484,485],{},"File official returns or email guests from outside."," Submitting the INE survey, emailing an invoice or messaging waitlisted guests is blocked for external AI apps. In the dashboard chat, each sits behind a card.",[10,488,489],{},"Unattended replies also have volume caps: 4 per hour, 12 per day, and 3 in a row with no answer from the guest.",[22,491,493],{"id":492},"roles-privacy-and-cost","Roles, privacy and cost",[10,495,496,499,500,502,503,506],{},[14,497,498],{},"Roles."," Requests from the staff assistant are approved by the owner on ",[139,501,179],{},". Team accounts with roles are listed as \"soon\" on the ",[103,504,505],{"href":123},"assistant page","; they are designed so that, for example, a front-desk login can see prices but not change them, and cannot run a refund even with a card.",[10,508,509,512,513,518,519,524],{},[14,510,511],{},"Privacy."," Little Hotelier, Booking.com and mailbox logins are stored encrypted (AES-256-GCM). Guest messages and booking details are processed by an AI provider when the assistant reads them. The ",[103,514,517],{"href":515,"rel":516},"https://dashboard.hotelier.tools/legal/dpa",[107],"data processing agreement"," and ",[103,520,523],{"href":521,"rel":522},"https://dashboard.hotelier.tools/legal/privacy",[107],"privacy notice"," explain what is processed.",[10,526,527,530,531,137,534,152],{},[14,528,529],{},"Cost."," Hotelier Tools is free for every hotel until billing starts on 10 January 2027. Hotels that start in 2026 then pay 50 € per month throughout 2027, with every feature included. Each assistant answer and guest-message analysis uses AI credits; your allowance, balance and spending are on ",[14,532,533],{},"AI credits",[139,535,536],{},"/messaging/credits",[538,539,542],"callout",{"title":540,"type":541},"Independent tool","note",[10,543,544],{},"Hotelier Tools is not affiliated with or endorsed by SiteMinder or Little Hotelier. It connects with your property's own Little Hotelier login, and every change it makes is visible in Little Hotelier as usual.",[22,546,548],{"id":547},"how-to-try-it-safely","How to try it safely",[302,550,551,554,557,571],{},[194,552,553],{},"Open the public demo below. It uses an invented hotel, and nothing reaches real systems.",[194,555,556],{},"Ask for tomorrow's arrivals, then ask for a change and look at the card you get.",[194,558,559,560,563,564,567,568,98],{},"In your own dashboard, connect Little Hotelier on ",[14,561,562],{},"Credentials",", fill the property card on ",[139,565,566],{},"/settings/property"," (it reads your address, policies and rooms from Little Hotelier), and add your FAQ on ",[139,569,570],{},"/messaging/faq",[194,572,573,574,576,577,98],{},"Leave the guest inbox on ",[14,575,71],{}," for the first weeks and correct anything the AI misreads on ",[139,578,579],{},"/messaging/training",[581,582],"demo-cta",{"path":141},[22,584,586],{"id":585},"summary","Summary",[191,588,589,595,598,601],{},[194,590,591,592,98],{},"An AI assistant is safe at the front desk when it reads freely and ",[14,593,594],{},"asks before every change",[194,596,597],{},"In Hotelier Tools that works in the dashboard chat, over WhatsApp or email for staff, and as draft replies in the guest inbox.",[194,599,600],{},"Refunds, Booking.com replies, price limits and official returns stay with people.",[194,602,603,604,608,609,98],{},"Want the same answers inside Claude or ChatGPT? Read ",[103,605,607],{"href":606},"/blog/what-is-mcp-server-hotels","what an MCP server is"," and then ",[103,610,611],{"href":413},"connect Claude to Little Hotelier",{"title":613,"searchDepth":614,"depth":614,"links":615},"",2,[616,617,623,624,625,626,627,628],{"id":24,"depth":614,"text":25},{"id":117,"depth":614,"text":118,"children":618},[619,621,622],{"id":129,"depth":620,"text":130},3,{"id":169,"depth":620,"text":170},{"id":223,"depth":620,"text":224},{"id":296,"depth":614,"text":297},{"id":353,"depth":614,"text":354},{"id":438,"depth":614,"text":439},{"id":492,"depth":614,"text":493},{"id":547,"depth":614,"text":548},{"id":585,"depth":614,"text":586},"An AI assistant can look up bookings, draft guest replies and prepare changes at a small hotel. What it can safely do, and why you approve every change.","md",{"seoTitle":632,"date":633,"category":634,"tags":635,"keywords":640,"feature":647,"demoPath":141,"cover":648,"coverAlt":649,"faq":650},"AI front desk assistant for small hotels: what is safe","2026-10-03","ai",[634,636,637,638,639],"ai assistant","front desk","approvals","little hotelier",[641,642,643,644,645,646],"ai front desk hotel","ai receptionist hotel","ai hotel assistant","ai voice assistant hotel","ai agent for hotel management","best ai apps for hotel owners","ai-assistant","/images/blog/demo/en/ai-chat-start.webp","Hotelier Tools AI assistant start screen saying that anything that changes data asks for confirmation first, with suggested questions and the chat history on the left",[651,654,657,660,663,666],{"q":652,"a":653},"Can an AI assistant replace a hotel receptionist?","No. It takes lookups and first drafts off the desk: who arrives, who owes money, what to reply. Decisions about money, bookings and difficult guests stay with a person, who approves each change.",{"q":655,"a":656},"Can the AI cancel a booking or issue a refund on its own?","Not in the dashboard chat. Every change shows an approve or reject card first, and refunds are a separate irreversible action that always needs a card. The guest-facing AI cannot cancel, change dates or touch payments at all.",{"q":658,"a":659},"Does the voice assistant understand English?","Not yet. The microphone button uses your browser's built-in speech recognition set to Spanish (es-ES), and your browser must support it. You can always type in any language.",{"q":661,"a":662},"Will the AI reply to my Booking.com guests automatically?","No. Booking.com messages and guest questions arrive in the same inbox, but automated AI sending to Booking.com is never allowed. A person decides.",{"q":664,"a":665},"How much does the AI assistant cost?","Hotelier Tools is free for every hotel until billing starts on 10 January 2027. Hotels that start in 2026 then pay 50 € per month throughout 2027. Assistant answers use AI credits, which you can check on the AI credits page.",{"q":667,"a":668},"Is Hotelier Tools part of Little Hotelier?","No. Hotelier Tools is independent and is not affiliated with or endorsed by SiteMinder or Little Hotelier. It connects with your property's own Little Hotelier login.",true,"/blog/en-gb/ai-assistant-hotel-front-desk",{"title":5,"description":629},"blog/en-gb/ai-assistant-hotel-front-desk","ekZuye2O_3mXy_V51ArB6p2a2zPJclIrM91RQhq-jPY",[675,676,677,678,679,680,681,682,39],"de","en-gb","en","es","fr","id","it","pt",[684,704,708,730,750,769,789,809,826,845,863,880,897,916,934,953,973,992,1010,1027,1047,1066,1085,1100,1118],{"path":685,"title":686,"description":687,"meta":688},"/blog/en-gb/send-invoice-to-guest-at-checkout","A guest asked for an invoice: how to send it automatically at checkout from Little Hotelier","Booking.com doesn't invoice your guests, you do. Send the invoice from Little Hotelier by hand, or have it emailed automatically when the guest checks out.",{"date":633,"category":689,"tags":690,"keywords":695,"feature":689,"cover":702,"coverAlt":703},"invoicing",[691,692,693,639,694],"invoices","checkout","booking.com","automation",[696,697,698,699,700,701],"how to send invoice to guest on booking com","send invoice to guest little hotelier","little hotelier invoice","hotel invoice at checkout","guest asked for invoice hotel","booking.com guest invoice","/images/blog/demo/en/invoice-at-checkout.webp","Invoice on leave page in Hotelier Tools: the Automatic invoicing at check-out task running every day at 12:00, a date range with Search reservations, and the reservations table with an Auto-invoice button for each stay",{"path":670,"title":5,"description":629,"meta":705},{"date":633,"category":634,"tags":706,"keywords":707,"feature":647,"cover":648,"coverAlt":649},[634,636,637,638,639],[641,642,643,644,645,646],{"path":709,"title":710,"description":711,"meta":712},"/blog/en-gb/little-hotelier-integrations","Best Little Hotelier integrations in 2026: accounting, check-in, pricing, messaging and AI","What connects to Little Hotelier in 2026: Xero and QuickBooks exports, Chekin and Duve check-in, pricing tools, messaging, AI, and free add-ons.",{"date":633,"category":713,"tags":714,"keywords":719,"feature":727,"cover":728,"coverAlt":729},"api",[715,716,717,718,639],"integrations","app store","xero","chekin",[720,721,722,723,724,725,726],"little hotelier integrations","little hotelier xero integration","little hotelier app store","little hotelier booking widget","little hotelier wordpress plugin","little hotelier chekin","little hotelier zapier","api-mcp","/images/blog/demo/en/developer-portal.webp","Developer portal in Hotelier Tools with cards for REST API & Swagger, MCP setup, API keys and LH methods, and an Authentication box with a cURL example using a placeholder API key",{"path":731,"title":732,"description":733,"meta":734},"/blog/en-gb/booking-com-invalid-card-no-show","Booking.com invalid credit card or no-show: what to do, step by step","Mark the card invalid, give the guest 24 hours, then cancel with no commission. Plus no-show deadlines, declined virtual cards and how to catch it early.",{"date":633,"category":735,"tags":736,"keywords":740,"feature":747,"cover":748,"coverAlt":749},"operations",[693,737,738,639,739],"no-show","payments","automated checks",[741,742,743,744,745,746],"booking.com invalid credit card","booking.com no show fee","booking.com virtual card declined","mark credit card invalid booking.com","booking.com reservation cancelled invalid credit card","booking.com no show commission","automated-checks","/images/blog/demo/en/automated-checks-issues.webp","Issues page in Hotelier Tools with 20 open, 5 fixed and 25 total issues, and reservations listed with an outstanding balance warning at arrival and a Verify button",{"path":751,"title":752,"description":753,"meta":754},"/blog/en-gb/little-hotelier-api","Does Little Hotelier have an API? The 2026 answer, and how to get your data out","No API key for your bookings or guests. What SiteMinder offers officially, and how to read your Little Hotelier data over REST in minutes.",{"date":633,"category":713,"tags":755,"keywords":759,"feature":727,"cover":767,"coverAlt":768,"featured":669},[713,756,639,757,758],"rest","siteminder","developers",[760,761,762,763,764,765,766],"little hotelier api","little hotelier api documentation","little hotelier api key","siteminder api","siteminder exchange api","little hotelier rest api","little hotelier integration","/images/blog/demo/en/rest-api-reference.webp","REST API reference page in Hotelier Tools with the base URL, an openapi.json download, the Quick authorize box (Bearer token field, Authorize Swagger, Use my session) and code templates in cURL, JavaScript, Python and PowerShell",{"path":770,"title":771,"description":772,"meta":773},"/blog/en-gb/dynamic-pricing-little-hotelier","Dynamic pricing for small hotels on Little Hotelier: competitor prices, local events and rules","Price by demand on Little Hotelier: a simple weekly routine, the native options, and recommendations with the reason that apply only when you confirm.",{"date":633,"category":774,"tags":775,"keywords":779,"feature":786,"cover":787,"coverAlt":788},"pricing",[776,777,778,639,774],"dynamic pricing","revenue management","competitor prices",[780,781,782,783,784,785],"little hotelier dynamic pricing","hotel dynamic pricing tool","hotel rate shopping tool","revenue management b&b","how to set hotel room rates","how to set room rates on booking com","dynamic-pricing","/images/blog/demo/en/price-recommendations.webp","Price recommendations page in Hotelier Tools for 14 nights: the Doble Estándar table with the current rate, recommended rate, change, market median and what the guest pays per night, and an Apply to Little Hotelier bar with no prices selected",{"path":790,"title":791,"description":792,"meta":793},"/blog/en-gb/guest-registration-rules-by-country","Guest registration rules by country (2026): Spain, Italy, Portugal, Germany, France, Brazil, Thailand and Indonesia","Which guests hotels must register, what data, how fast and where: Spain, Italy, Portugal, Germany, France, Brazil, Thailand, Indonesia. Official links.",{"date":633,"category":794,"tags":795,"keywords":798,"cover":807,"coverAlt":808},"compliance",[796,794,680,797,639],"guest registration","police",[799,800,801,802,803,804,805,806],"hotel check in id requirements","why do hotels scan your passport","guest registration hotel police","alloggiati web","meldeschein hotel","fiche de police hotel","siba alojamento local","tm30 hotel","/images/blog/demo/en/automated-checks-moment-on-arrival.webp","When they arrive checks in Hotelier Tools: ID / passport (police register), physical room assignment and address and origin validation switched on, with what each check can and cannot do",{"path":810,"title":811,"description":812,"meta":813},"/blog/en-gb/hotel-front-desk-checklist-automation","Hotel front desk daily checklist for Little Hotelier: 8 problems to catch before guests arrive","A daily front-desk checklist for Little Hotelier: 8 reservation problems to catch before arrival, where to spot each one, and how to automate five of them.",{"date":633,"category":735,"tags":814,"keywords":817,"feature":747,"cover":824,"coverAlt":825},[637,815,816,694,639],"checklist","check-in",[818,819,820,821,822,823],"hotel front desk daily checklist","hotel front desk checklist template","hotel check in checklist","little hotelier unallocated reservations","front desk checklist little hotelier","hotel automation software","/images/blog/demo/en/automated-checks-lifecycle.webp","Automated Checks page in Hotelier Tools: how the checks work in four steps, a Nothing runs any check yet notice suggesting Before they arrive, and The journey of a reservation through its five stages",{"path":827,"title":828,"description":829,"meta":830},"/blog/en-gb/booking-com-commission","How much commission does Booking.com take? (And how to see your real net in Little Hotelier)","There's no single rate: you pay the % in your agreement, plus programmes and payment fees. What it's charged on, VAT, and your real net per booking.",{"date":633,"category":831,"tags":832,"keywords":836,"cover":843,"coverAlt":844},"tips",[693,833,639,834,835],"commission","userscript","vat",[837,838,839,840,841,842],"how much commission does booking.com take","booking com commission rates for hotels","booking com commission calculator","booking.com commission vat","booking.com genius commission","booking.com payment fee","/images/scripts/show-booking-commissions/to.png","Little Hotelier reservation summary (Spanish interface) with the Booking.com commission, payment fee and approximate net added by a free script",{"path":846,"title":847,"description":848,"meta":849},"/blog/en-gb/connect-chatgpt-to-little-hotelier","How to connect ChatGPT to Little Hotelier (plus 18 prompts for small hotels)","Connect ChatGPT to Little Hotelier with developer mode and an MCP app, check what your plan allows, and copy 18 prompts for arrivals, payments and pricing.",{"date":633,"category":634,"tags":850,"keywords":854,"feature":727,"cover":861,"coverAlt":862},[851,852,634,853,639],"chatgpt","mcp","prompts",[855,856,857,858,859,860],"connect chatgpt to little hotelier","chatgpt mcp connector","chatgpt connectors mcp","chatgpt prompts for hotels","chatgpt hotel management","chatgpt developer mode mcp","/images/blog/demo/en/mcp-oauth-consent.webp","Hotelier Tools Authorize MCP access page that an AI assistant opens when it connects, with a 30-day token notice and the Deny and Allow access buttons",{"path":864,"title":865,"description":866,"meta":867},"/blog/en-gb/connect-claude-to-little-hotelier","How to connect Claude to Little Hotelier (MCP, step by step)","Connect Claude to Little Hotelier with a custom connector: paste one URL, sign in, allow access. First prompts, write safety and troubleshooting.",{"date":633,"category":634,"tags":868,"keywords":871,"feature":727,"cover":878,"coverAlt":879,"featured":669},[869,852,634,870,639],"claude","connectors",[872,873,874,875,876,877],"connect claude to little hotelier","little hotelier mcp","claude mcp connectors","claude desktop mcp setup","claude custom connector","little hotelier ai","/images/blog/demo/en/mcp-setup.webp","Hotelier Tools MCP setup guide with the What is MCP? explanation and the Claude Desktop tab selected, showing the steps and the configuration snippet with the MCP server URL",{"path":881,"title":882,"description":883,"meta":884},"/blog/en-gb/download-all-little-hotelier-invoices","How to download all your Little Hotelier invoices at once (for your quarterly tax return)","Little Hotelier can zip invoices that already exist. Here's how, plus how to create the missing ones and send your accountant one ZIP and CSV per quarter.",{"date":633,"category":689,"tags":885,"keywords":889,"feature":689,"cover":895,"coverAlt":896,"featured":669},[691,886,639,887,888],"accounting","quarterly tax","zip",[890,698,891,892,893,894],"download all invoices little hotelier","little hotelier invoice report","little hotelier billing","little hotelier export invoices","little hotelier xero","/images/blog/demo/en/invoices-by-quarter.webp","Invoices page in Hotelier Tools with 66 invoices in total, Q4 and Q3 2026 each with Preview CSV and ZIP buttons, and September 2026 open as a table of invoice numbers, guests, tax IDs, check-out dates and totals",{"path":898,"title":899,"description":900,"meta":901},"/blog/en-gb/export-little-hotelier-reservations-excel","How to export reservations and guest lists from Little Hotelier to Excel (before guest data is masked)","Little Hotelier masks guest details 180 days after check-out. Export reservations and guest lists to Excel or Google Sheets now, by hand or automatically.",{"date":633,"category":713,"tags":902,"keywords":907,"feature":727,"cover":728,"coverAlt":915},[903,904,905,906,639],"export","excel","google sheets","reports",[908,909,910,911,912,913,914],"export reservations little hotelier","little hotelier reports","little hotelier export excel","little hotelier csv","hotel guest list excel","hotel reservation spreadsheet","little hotelier guest data masked","Hotelier Tools developer portal with cards for REST API and Swagger, MCP setup, API keys and LH methods, above an authentication example using an API key",{"path":917,"title":918,"description":919,"meta":920},"/blog/en-gb/ine-hotel-occupancy-survey","How to fill in the INE hotel occupancy survey from Little Hotelier (Spain)","Mandatory if the INE selects your hotel, with fines up to €30,050. What the survey asks, how IRIA works, and how to fill it in from Little Hotelier.",{"date":633,"category":794,"tags":921,"keywords":924,"feature":931,"cover":932,"coverAlt":933},[922,923,794,906,639],"ine","spain",[925,926,927,928,929,930],"ine hotel occupancy survey","ine survey spain hotel","encuesta ocupacion hotelera ine","encuesta ine hoteles","iria ine encuesta","encuesta ine obligatoria multa","ine-reports","/images/blog/demo/en/ine-guest-origins-report.webp","Guest Origin Statistics (INE HOT survey) in Hotelier Tools for 27 September to 3 October 2026: 8 arrivals, 24 overnight stays, 3.4 guests a day and 3 with missing data, above the Daily summary, By guest origin, Rooms, ADR by client and Data quality tabs",{"path":935,"title":936,"description":937,"meta":938},"/blog/en-gb/hotel-do-not-rent-list","How to keep a 'do not rent' list of problem guests in Little Hotelier (legally)","A hotel can keep a do-not-rent list under GDPR if it sticks to facts. What to record, what never to write, and how to get alerts in Little Hotelier.",{"date":633,"category":735,"tags":939,"keywords":944,"feature":747,"cover":951,"coverAlt":952},[940,941,942,943,639],"do not rent list","gdpr","guests","watchlist",[945,946,947,948,949,950],"hotel do not rent list","hotel do not rent list template","hotel guest blacklist","do not rent list gdpr","block guest booking.com","little hotelier guest notes","/images/blog/demo/en/automated-checks-do-not-rebook-list.webp","Do-not-rebook list in Hotelier Tools: the nightly check card, a reservation check showing a strong match with the factual reason, and one entry with Edit, Deactivate and Delete",{"path":954,"title":955,"description":956,"meta":957},"/blog/en-gb/booking-com-guest-messages","How to manage Booking.com guest messages without living in the extranet","Pulse, templates, scheduled messages and auto-replies, how to spot fake Booking.com messages, and one inbox for Booking.com, WhatsApp and email.",{"date":633,"category":942,"tags":958,"keywords":962,"feature":970,"cover":971,"coverAlt":972},[693,959,960,961,639],"guest messages","inbox","templates",[963,964,965,966,967,968,969],"booking.com messages","booking.com messages not working","booking com scheduled messages","booking com email template","booking.com automatic replies","booking.com phishing messages","booking.com guest q&a","guest-inbox","/images/blog/demo/en/guest-inbox-ai-draft-availability.webp","Hotelier Tools guest inbox with WhatsApp, Email and Booking.com filters, an email from a guest asking about a double room in September, the AI plan in draft with an editable English reply, and the private assistant panel",{"path":974,"title":975,"description":976,"meta":977},"/blog/en-gb/hotel-waitlist-sold-out-dates","How to run a waitlist for sold-out dates (and fill cancellations fast)","Keep a list of guests who want your full dates and offer freed rooms first. A spreadsheet method, then an automatic watch and a public signup form.",{"date":633,"category":942,"tags":978,"keywords":983,"feature":979,"cover":990,"coverAlt":991},[979,980,981,639,982],"waitlist","cancellations","direct booking","availability",[984,985,986,987,988,989],"hotel waitlist","waitlisted hotel meaning","hotel waiting list sold out","hotel cancellation waitlist","fill hotel cancellations","hotel waiting list form","/images/blog/demo/en/availability-waiting-list.webp","Availability queue page in Hotelier Tools with History and Check the queue now, the Checks on the queue card offering Check every night at 01:00, and the Add a stay to watch form with nights, rooms needed, room types and guest details",{"path":993,"title":994,"description":995,"meta":996},"/blog/en-gb/whatsapp-little-hotelier","How to use WhatsApp with Little Hotelier (Messaging hub, WhatsApp Business and other options)","Little Hotelier's Messaging hub uses the official WhatsApp Business API. Compare it with the free WhatsApp Business app and a shared inbox, with templates.",{"date":633,"category":942,"tags":997,"keywords":1001,"feature":970,"cover":1008,"coverAlt":1009},[998,999,639,1000,960],"whatsapp","messaging","guest engagement",[1002,1003,1004,1005,1006,1007],"little hotelier whatsapp","whatsapp for hotels","whatsapp business api for hotels","whatsapp business app hotel","whatsapp templates hotel check-in","little hotelier messaging hub","/images/blog/demo/en/guest-inbox-ai-plan-late-arrival.webp","Hotelier Tools guest inbox with a WhatsApp conversation from Ingrid Kowalski about a late arrival (identity verified, booking linked), an AI plan in draft with an editable reply, and the private Assistant pane",{"path":1011,"title":1012,"description":1013,"meta":1014},"/blog/en-gb/little-hotelier-mcp-claude-code-cursor-vscode","How to use your Little Hotelier data in Claude Code, Cursor and VS Code (MCP setup)","Add the Hotelier Tools MCP server to Claude Code, Cursor, VS Code, Windsurf or Gemini CLI, then build occupancy reports, a Sheets sync or a dashboard.",{"date":633,"category":634,"tags":1015,"keywords":1019,"feature":727,"cover":878,"coverAlt":1026},[852,1016,1017,1018,713],"claude code","cursor","vs code",[1020,1021,1022,1023,873,1024,1025],"claude code mcp setup","cursor mcp.json","vscode mcp.json","claude code for non developers","gemini cli mcp","windsurf mcp config","MCP setup guide in Hotelier Tools: a What is MCP? explanation and Client configuration tabs for Claude Desktop, VS Code, Cursor and Custom / SDK, with Claude Desktop selected and its claude_desktop_config.json snippet",{"path":1028,"title":1029,"description":1030,"meta":1031},"/blog/en-gb/little-hotelier-alternatives","Little Hotelier alternatives in 2026: an honest comparison with Cloudbeds, Mews, Beds24, Lodgify, Smoobu and Hostaway","Cloudbeds, Mews, Beds24, Lodgify, Smoobu or Hostaway? Who each suits, how it charges, API access, and when staying on Little Hotelier makes more sense.",{"date":633,"category":831,"tags":1032,"keywords":1037,"cover":1045,"coverAlt":1046},[1033,1034,1035,639,1036],"pms","comparison","alternatives","cloudbeds",[1038,1039,1040,1041,1042,1043,1044],"little hotelier alternatives","little hotelier vs cloudbeds","little hotelier reviews complaints","little hotelier pricing","is little hotelier part of siteminder","best pms for small hotels","little hotelier vs lodgify","/images/blog/demo/en/dashboard-overview.webp","Hotelier Tools home dashboard for the demo property Hotel Demo Sol: an Open AI chat card, a notice that two guest-messaging channels need attention, and status tiles for Little Hotelier, Booking.com, AI knowledge and the pricing city",{"path":1048,"title":1049,"description":1050,"meta":1051},"/blog/en-gb/little-hotelier-chrome-extensions","Little Hotelier Chrome extensions: free userscripts that make it faster","Free userscripts for Little Hotelier: calendar prices, wider tables, Booking.com commission estimates and one-click invoices. How to install them safely.",{"date":633,"category":831,"tags":1052,"keywords":1057,"cover":1064,"coverAlt":1065},[1053,1054,1055,639,1056],"chrome extension","tampermonkey","userscripts","productivity",[1058,1059,1060,1061,1062,1063],"little hotelier chrome extension","tampermonkey scripts","userscript chrome","little hotelier calendar prices","little hotelier full width","little hotelier booking.com commission","/images/scripts/prices-display/to.png","Little Hotelier calendar (Spanish interface) with each night's price shown under every room type, added by the Prices Display script",{"path":1067,"title":1068,"description":1069,"meta":1070},"/blog/en-gb/little-hotelier-tips","Little Hotelier tips and hidden features most owners don't know (2026)","20 Little Hotelier tips: faster calendar, passkeys, minimum rates, gap nights, booking links, audit log and free scripts that show prices in the calendar.",{"date":633,"category":831,"tags":1071,"keywords":1074,"feature":1082,"cover":1083,"coverAlt":1084},[831,1072,1073,1055,639],"how to","calendar",[1075,1076,1077,1078,1079,1080,1081],"little hotelier how to use","little hotelier tutorial","little hotelier guide","little hotelier manual","little hotelier tips","little hotelier hidden features","little hotelier calendar","dashboard","/images/scripts/full-width-reservation-table/to.png","Little Hotelier Reservations page (Spanish interface) stretched to the full screen width by the Full Width Reservation Table script: search filters, the Buscar button, 36 reservations found and the Exportar link",{"path":1086,"title":1087,"description":1088,"meta":1089},"/blog/en-gb/ses-hospedajes-little-hotelier","SES Hospedajes with Little Hotelier: how to register guests (partes de viajeros) without double work","Spain's SES.Hospedajes guest register explained: who, what data, the 24-hour deadlines, how to send it, and how Little Hotelier can send it for you.",{"date":633,"category":794,"tags":1090,"keywords":1092,"cover":807,"coverAlt":1099},[1091,923,794,796,639],"ses hospedajes",[1091,1093,1094,1095,1096,1097,1098],"ses hospedajes in english","ses hospedajes little hotelier","parte de viajeros","ses hospedajes datos obligatorios","ses hospedajes servicio web","como registrar viajeros ses hospedajes","When they arrive settings in Hotelier Tools with the ID / passport (police register), Physical room assignment and Address and origin validation checks switched on, each with what it can and cannot do",{"path":1101,"title":1102,"description":1103,"meta":1104},"/blog/en-gb/little-hotelier-cta-ctd-stop-sell","What do CTA, CTD, minimum stay and stop sell mean in Little Hotelier?","CTA stops check-ins, CTD stops check-outs, min stay sets the shortest stay, stop sell closes sales. What each means and how to set it in Little Hotelier.",{"date":633,"category":774,"tags":1105,"keywords":1110,"feature":786,"cover":787,"coverAlt":1117},[1106,1107,1108,1109,639],"restrictions","cta","ctd","stop sell",[1111,1112,1113,1114,1115,1116],"what is cta in little hotelier","little hotelier cta ctd","closed to arrival meaning","stop sell meaning","siteminder stop sell","minimum length of stay hotel","Price recommendations in Hotelier Tools for the Doble Estándar room, 3 to 16 October 2026: current and recommended price per night, a CTA / CTD column with A and D toggles, the minimum stay, a Channel column and an Apply to Little Hotelier button",{"path":1119,"title":1120,"description":1121,"meta":1122},"/blog/en-gb/what-is-mcp-server-hotels","What is an MCP server? A plain-English guide for hotel owners (and which PMS have one)","An MCP server lets Claude or ChatGPT read and act on your hotel software. Plain-English guide, safety tips, and which PMS have one as of October 2026.",{"date":633,"category":634,"tags":1123,"keywords":1124,"feature":727,"cover":878,"coverAlt":1132,"featured":669},[852,634,869,851,1033],[1125,1126,1127,873,1128,1129,1130,1131],"what is mcp server","mcp server for hotels","mcp server for hotel booking","apaleo mcp server","mews mcp server","cloudbeds mcp server","what is mcp server in claude","MCP setup guide in Hotelier Tools with a What is MCP? explanation and Client configuration tabs for Claude Desktop, VS Code, Cursor and Custom / SDK, showing the Claude Desktop config with the server address",1791141214510]