[{"data":1,"prerenderedAt":1228},["ShallowReactive",2],{"blog-booking-com-guest-messages-en-gb":3,"blog-langs-booking-com-guest-messages":773,"blog-list-en-gb":782},{"id":4,"title":5,"body":6,"description":726,"extension":727,"meta":728,"navigation":768,"path":769,"seo":770,"stem":771,"__hash__":772},"content/blog/en-gb/booking-com-guest-messages.md","How to manage Booking.com guest messages without living in the extranet",{"type":7,"value":8,"toc":706},"minimark",[9,13,16,21,32,70,73,102,106,123,128,162,169,172,184,188,202,206,220,224,231,235,247,251,259,274,278,298,329,343,347,355,394,397,437,441,450,482,488,491,505,512,516,525,586,589,594,598,607,652,661,666,669,677,685,689],[10,11,12],"p",{},"You don't need the extranet open all day. The Pulse app brings Booking.com messages to your phone with notifications, and message templates, scheduled messages and automatic replies handle the routine questions for you. To see Booking.com next to WhatsApp and email, use Little Hotelier's Messaging hub (a paid add-on) or the Hotelier Tools inbox, which also drafts replies for a person to approve.",[10,14,15],{},"Booking.com features below were checked against its Partner Help as of October 2026.",[17,18,20],"h2",{"id":19},"where-are-bookingcom-messages-and-why-arent-they-showing","Where are Booking.com messages, and why aren't they showing?",[10,22,23,24,31],{},"You can read and answer them in three places (",[25,26,30],"a",{"href":27,"rel":28},"https://partner.booking.com/en-us/help/reservations/contact-extranet/contacting-your-guests",[29],"nofollow","Partner Help: Contacting guests","):",[33,34,35,51,64],"ul",{},[36,37,38,42,43,46,47,50],"li",{},[39,40,41],"strong",{},"Extranet:"," ",[39,44,45],{},"Inbox > Reservation messages",", or open a reservation and scroll to ",[39,48,49],{},"Conversation with guest",".",[36,52,53,56,57,60,61,50],{},[39,54,55],{},"Pulse app:"," tap ",[39,58,59],{},"Bookings",", choose the guest, and write under ",[39,62,63],{},"Messages",[36,65,66,69],{},[39,67,68],{},"Your connectivity provider",", if it manages guest messaging for you.",[10,71,72],{},"Messages missing or not loading? Check these three things:",[74,75,76,86,92],"ol",{},[36,77,78,81,82,85],{},[39,79,80],{},"Who manages messaging."," In the Extranet, open the ",[39,83,84],{},"Connection management"," page. Messaging functions marked in green are handled on your provider's platform (for example Little Hotelier's Messaging hub), not in the Extranet.",[36,87,88,91],{},[39,89,90],{},"Your user's rights."," Some features need specific permissions: templates need the right to manage guest message templates, and phone numbers need the rights to manage reservations and view guest contact details.",[36,93,94,97,98,101],{},[39,95,96],{},"Notifications."," Under ",[39,99,100],{},"Account > Notification settings",", choose how you hear about new messages, for example by email.",[17,103,105],{"id":104},"how-to-set-up-templates-scheduled-messages-and-automatic-replies","How to set up templates, scheduled messages and automatic replies",[10,107,108,109,112,113,116,117,122],{},"All three live under ",[39,110,111],{},"Property > Messaging preferences",", in the Extranet or under ",[39,114,115],{},"More"," in Pulse (",[25,118,121],{"href":119,"rel":120},"https://partner.booking.com/en-us/help/reservations/contact-extranet/setting-templates-automatic-replies-and-message-notifications",[29],"Partner Help: Templates and automatic replies",").",[124,125,127],"h3",{"id":126},"message-templates","Message templates",[74,129,130,139,142,148],{},[36,131,132,133,135,136,50],{},"Open the ",[39,134,127],{}," tab and click ",[39,137,138],{},"Create new template",[36,140,141],{},"Write the message. Booking.com's pre-filled info blocks insert the guest name, check-in time, property name and other booking details.",[36,143,144,145,50],{},"Add a language and images if you need them, then click ",[39,146,147],{},"Continue",[36,149,150,151,154,155,158,159,50],{},"Give it a ",[39,152,153],{},"Template name"," and a ",[39,156,157],{},"Template topic",", and click ",[39,160,161],{},"Save template",[10,163,164,165,168],{},"Use the same template name for every language version. Booking.com then sends the guest's language and falls back to your default. PDFs and QR codes can't be attached, and any link (your online check-in, for instance) must be approved in ",[39,166,167],{},"Security settings"," first.",[10,170,171],{},"A pre-arrival template you can adapt (swap the brackets for Booking.com's info blocks):",[173,174,181],"pre",{"className":175,"code":177,"filename":178,"language":179,"meta":180},[176],"language-text","Hi [guest name], we're looking forward to welcoming you to [property name].\n\nCheck-in is from [check-in time]. If you'll arrive after 22:00, just reply with your arrival time.\nParking: [your parking info]. Breakfast: [times and price].\n\nWe will never ask for your card details by WhatsApp or text message.\nSee you soon!\n","pre-arrival-template.txt","text","",[182,183,177],"code",{"__ignoreMap":180},[124,185,187],{"id":186},"scheduled-messages","Scheduled messages",[10,189,132,190,193,194,197,198,201],{},[39,191,192],{},"Template scheduler"," tab, click ",[39,195,196],{},"Schedule a template",", pick when it goes out and which template, then ",[39,199,200],{},"Add to schedule",". The stages are: when a guest books, one week before arrival, three days before, one day before, on the arrival day, and one day before departure. Sent templates show up in your inbox.",[124,203,205],{"id":204},"automatic-replies","Automatic replies",[10,207,208,209,211,212,215,216,219],{},"On the ",[39,210,205],{}," tab, open the settings for a topic, tick it, choose your response, attach a template with ",[39,213,214],{},"Select template",", and ",[39,217,218],{},"Save",". Requests within your policy get an automatic acceptance; for requests outside it, you pair the reply with a template. The guest receives it by email and in the chat.",[124,221,223],{"id":222},"help-me-reply-and-translation","Help me reply and translation",[10,225,226,227,230],{},"The Extranet's chat has a ",[39,228,229],{},"Help me reply"," button that suggests a template or a free-text reply. You review, edit and send it yourself. Messages can also be translated in the Extranet and Pulse (English, German, French, Spanish, Dutch, Polish, Russian, Arabic and Portuguese).",[17,232,234],{"id":233},"does-replying-fast-matter","Does replying fast matter?",[10,236,237,238,241,242,122],{},"Yes. Little Hotelier's help centre notes that Booking.com tracks an internal reply score measuring how quickly you respond. When a message needs no answer (\"Thanks, see you Friday!\"), mark it ",[39,239,240],{},"No reply needed",": it closes the 24-hour response window so that thread doesn't count against you (",[25,243,246],{"href":244,"rel":245},"https://helpcentre.littlehotelier.com/en/articles/9525840-messaging-hub-frequently-asked-questions",[29],"Messaging hub FAQ",[17,248,250],{"id":249},"how-to-answer-guest-qa-questions-before-booking","How to answer Guest Q&A (questions before booking)",[10,252,253,254,122],{},"Guest Q&A lets people ask you questions before they book. Your answers are published on your property page after moderation. Other guests can upvote them, so the most useful appear first (",[25,255,258],{"href":256,"rel":257},"https://partner.booking.com/en-us/help/property-page/general-info/guest-qa-feature",[29],"Partner Help: Guest Q&A",[10,260,261,262,265,266,269,270,273],{},"You can remove outdated answers, or reply privately when a question is personal. To opt out, go to the Extranet's ",[39,263,264],{},"Inbox"," tab, ",[39,267,268],{},"Questions for your property",", ",[39,271,272],{},"Guest Q&A preferences",". Questions that keep coming back (parking, late check-in, pets) belong in your property description too.",[17,275,277],{"id":276},"little-hoteliers-own-option-messaging-hub","Little Hotelier's own option: Messaging hub",[10,279,280,281,284,285,290,291,294,295,122],{},"If you use Little Hotelier's ",[39,282,283],{},"Guest Engagement"," add-on (listed for the Pro plan on the ",[25,286,289],{"href":287,"rel":288},"https://www.littlehotelier.com/pricing/",[29],"pricing page"," as of October 2026), its ",[39,292,293],{},"Messaging hub"," can schedule messages and chat with Booking.com guests, next to WhatsApp, Airbnb, SMS and email. Booking.com messaging costs nothing extra there (",[25,296,246],{"href":244,"rel":297},[29],[74,299,300,306,316,323],{},[36,301,302,303,50],{},"Make sure Booking.com is connected under ",[39,304,305],{},"Channels",[36,307,308,309,312,313,50],{},"Go to ",[39,310,311],{},"Guest Engagement > Communication > Settings",", find Booking.com and click ",[39,314,315],{},"Configure",[36,317,318,319,322],{},"Click ",[39,320,321],{},"Connect"," and grant guest messaging permission to SiteMinder in Booking.com's widget.",[36,324,325,326,328],{},"Refresh the page and start replying. A ",[39,327,240],{}," icon closes threads that need no answer.",[10,330,331,332,337,338,122],{},"The same inbox is in the Little Hotelier mobile app, with push notifications for new messages (",[25,333,336],{"href":334,"rel":335},"https://helpcentre.littlehotelier.com/en/articles/15547083-guest-messaging-in-the-little-hotelier-mobile-app",[29],"mobile app","). Add Little Hotelier's domains to Booking.com's allowlist, or its messages won't reach Booking.com guests (",[25,339,342],{"href":340,"rel":341},"https://helpcentre.littlehotelier.com/en/articles/12046627-add-little-hotelier-to-your-booking-com-e-mail-allowlist",[29],"how to",[17,344,346],{"id":345},"how-to-spot-fake-bookingcom-messages","How to spot fake Booking.com messages",[10,348,349,350,31],{},"Scammers imitate Booking.com to steal your extranet login, then message your guests with fake payment links. Booking.com's guidance (",[25,351,354],{"href":352,"rel":353},"https://partner.booking.com/en-us/help/account-and-log/security/online-security-awareness-phishing-and-email-spoofing",[29],"Partner Help: Phishing and email spoofing",[33,356,357,372,382,388],{},[36,358,359,362,363,366,367,371],{},[39,360,361],{},"Check the sender."," Booking.com emails always come from an address ending in ",[39,364,365],{},"@booking.com",", whatever the subdomain. An address like ",[25,368,370],{"href":369},"mailto:support@booking-103266.com","support@booking-103266.com"," is fake.",[36,373,374,377,378,381],{},[39,375,376],{},"Check links before you click."," Hover over them, or press and hold on a phone. If the address doesn't end in ",[39,379,380],{},".booking.com",", don't open it.",[36,383,384,387],{},[39,385,386],{},"Watch the tone."," Urgent threats (your account will be suspended), spelling mistakes and mixed languages are warning signs. Booking.com \"will never make urgent requests without sending prior communication\": call your account manager or Customer Service first.",[36,389,390,393],{},[39,391,392],{},"If you clicked:"," reset your email password first, then your Booking.com password, scan your device, and report it within 24 hours.",[10,395,396],{},"Protect your guests as well:",[33,398,399,415,431],{},[36,400,401,404,405,408,409,414],{},[39,402,403],{},"Turn on Messaging security settings"," (",[39,406,407],{},"Property > Messaging preferences > Security settings",", with two-factor authentication). List the email addresses and links allowed to reach guests: emails from other addresses don't arrive, and other links are removed (",[25,410,413],{"href":411,"rel":412},"https://partner.booking.com/en-us/help/account-and-login/security/understanding-messaging-security-settings",[29],"Messaging security","). If Booking.com detects suspicious activity on your account, it disables links in your messages.",[36,416,417,420,421,426,427,430],{},[39,418,419],{},"Know where phone numbers are."," Since 28 September 2026, Booking.com no longer sends guest phone numbers to channel managers (",[25,422,425],{"href":423,"rel":424},"https://developers.booking.com/connectivity/docs/migration-guides/migrating-to-new-versions",[29],"Booking.com for developers","). Use ",[39,428,429],{},"Show phone number"," in the Extranet or Pulse.",[36,432,433,436],{},[39,434,435],{},"Tell guests how you'll ask for money",", like the last line of the template above.",[17,438,440],{"id":439},"the-faster-way-bookingcom-whatsapp-and-email-in-one-inbox","The faster way: Booking.com, WhatsApp and email in one inbox",[10,442,443,444,404,446,449],{},"The Hotelier Tools ",[39,445,264],{},[182,447,448],{},"/messaging",", alpha) puts Booking.com messages and Guest Q&A next to your WhatsApp and email, with the reservation beside each conversation and a reply drafted by AI for you to check.",[74,451,452,462,469,479],{},[36,453,454,455,404,458,461],{},"Connect Booking.com once in ",[39,456,457],{},"Credentials > Booking.com extranet",[182,459,460],{},"/credentials/booking-extranet",") with your partner username, password and second factor (Pulse, SMS or a call). The session is stored encrypted for your property. Booking.com may ask you to verify again from time to time; the wizard handles it.",[36,463,464,465,50],{},"Optionally connect your mailbox (Google, Microsoft or any IMAP/SMTP account) and ",[25,466,468],{"href":467},"/blog/whatsapp-little-hotelier","WhatsApp",[36,470,471,472,474,475,478],{},"Open ",[39,473,264],{}," and filter by ",[39,476,477],{},"Booking.com",". A Booking.com thread is linked to its reservation automatically.",[36,480,481],{},"Read the AI's draft and plan, edit it, or ask the private assistant on the right to look something up in Little Hotelier.",[483,484],"screenshot",{"alt":485,"caption":486,"path":448,"src":487},"Guest inbox with a WhatsApp conversation open: the guest's message about a late arrival in Spanish, the matched booking marked identity verified and paid, the AI plan in draft with the reason and an editable reply, and the private Assistant panel on the right","Each conversation shows the booking, an AI draft waiting for you, and a private assistant the guest never sees.","/images/blog/demo/en/guest-inbox-ai-plan-late-arrival.webp",[10,489,490],{},"Two honest limits:",[33,492,493,499],{},[36,494,495,498],{},[39,496,497],{},"For Booking.com, the AI never sends anything on its own."," And sending your reply back to Booking.com from the inbox isn't something we promise yet: copy the approved draft into the Extranet or Pulse.",[36,500,501,504],{},[39,502,503],{},"It uses your own extranet session."," Hotelier Tools signs in as you, because Booking.com's messaging API is only open to connectivity partners. The dashboard itself notes that Booking.com's partner terms restrict automated extranet access, and that the Connectivity API remains the supported route where you have it.",[10,506,507,508,122],{},"Booking.com's two fixed invoice-request messages are recognised without any AI: the inbox offers to enrol the stay for its invoice at checkout (see ",[25,509,511],{"href":510},"/blog/send-invoice-to-guest-at-checkout","sending the invoice automatically at checkout",[124,513,515],{"id":514},"choose-how-much-the-ai-may-do","Choose how much the AI may do",[10,517,518,519,404,521,524],{},"On ",[39,520,305],{},[182,522,523],{},"/messaging/channels","), each connected account has a reply mode:",[526,527,528,541],"table",{},[529,530,531],"thead",{},[532,533,534,538],"tr",{},[535,536,537],"th",{},"Mode",[535,539,540],{},"What happens",[542,543,544,555,566,576],"tbody",{},[532,545,546,552],{},[547,548,549],"td",{},[39,550,551],{},"Off",[547,553,554],{},"Messages are collected and shown. Nothing is analysed or sent.",[532,556,557,563],{},[547,558,559,562],{},[39,560,561],{},"Draft"," (default)",[547,564,565],{},"The AI prepares a reply and a plan. Nothing happens until you approve it.",[532,567,568,573],{},[547,569,570],{},[39,571,572],{},"Automatic reply",[547,574,575],{},"The AI sends its reply after a delay. It can never change a reservation.",[532,577,578,583],{},[547,579,580],{},[39,581,582],{},"Autonomous",[547,584,585],{},"The AI replies and can also add a note or set the arrival time on a verified booking, without approval. Review it several times a day.",[10,587,588],{},"Whatever you choose, Booking.com conversations stay person-sent. The guest-facing AI has no tools: it returns a plan from a closed list (send a message, flag for staff, add a reservation note, set the arrival time) and can never cancel, change dates or touch payments. It only sees a booking when the sender is verified, and a Booking.com thread counts as verified.",[483,590],{"alt":591,"caption":592,"path":523,"src":593},"Messaging Channels page with the When a guest writes menu open on the WhatsApp connection: Off (collect only), Draft (I approve everything, selected), Automatic reply (no reservation changes) and Autonomous (replies and changes reservations)","Pick a reply mode per account, shown here for WhatsApp. Draft, the default, waits for you.","/images/blog/demo/en/guest-messaging-reply-modes-menu.webp",[124,595,597],{"id":596},"teach-it-your-answers-faq-knowledge","Teach it your answers: FAQ & knowledge",[10,599,600,601,404,604,31],{},"The AI answers guests only from what you give it, plus your property card. Open ",[39,602,603],{},"FAQ & knowledge",[182,605,606],{},"/messaging/faq",[74,608,609,627,637],{},[36,610,611,612,615,616,619,620,158,623,626],{},"Under ",[39,613,614],{},"Pages and text the AI may quote",", choose ",[39,617,618],{},"FAQ page (URL)"," or ",[39,621,622],{},"Plain text",[39,624,625],{},"Add source",". A scheduled task can re-read the page every hour.",[36,628,629,630,633,634,50],{},"Fill in ",[39,631,632],{},"House notes"," with anything not on that page: wifi, check-in and check-out times, parking, local tips. Click ",[39,635,636],{},"Save notes",[36,638,518,639,404,642,645,646,649,650,50],{},[39,640,641],{},"Settings > Property & AI knowledge",[182,643,644],{},"/settings/property","), press ",[39,647,648],{},"Read from Little Hotelier"," to import your address, policies, room types and extras, then ",[39,651,218],{},[10,653,654,655,404,658,122],{},"A service you haven't listed is answered as \"to confirm\", never \"yes\". Each message the AI reads and drafts uses AI credits, shown on ",[39,656,657],{},"AI credits",[182,659,660],{},"/messaging/credits",[483,662],{"alt":663,"caption":664,"path":606,"src":665},"FAQ and knowledge page: one FAQ page source already added, the FAQ page (URL) and Plain text options with the Add source button, and House notes filled in (in Spanish) with check-in and check-out times, breakfast price, 24-hour reception and free wifi","The AI quotes only your FAQ page, your notes and your property card.","/images/blog/demo/en/guest-messaging-faq-knowledge.webp",[667,668],"demo-cta",{"path":448},[10,670,671,672,676],{},"Everything the inbox does is on the ",[25,673,675],{"href":674},"/tools/bot/guest-inbox","Guest inbox page",". The dashboard is free for every hotel until billing starts on 10 January 2027.",[678,679,682],"callout",{"title":680,"type":681},"Independent tool","info",[10,683,684],{},"Hotelier Tools is not affiliated with or endorsed by Booking.com, SiteMinder or Little Hotelier. It connects with your hotel's own Little Hotelier login and your own Booking.com extranet login.",[17,686,688],{"id":687},"summary","Summary",[33,690,691,694,700,703],{},[36,692,693],{},"Answer on the go in Pulse, and let templates, scheduled messages and automatic replies cover the routine questions.",[36,695,696,697,699],{},"Mark threads that need no answer as ",[39,698,240],{},", and keep Guest Q&A answers short and public-friendly.",[36,701,702],{},"Treat any \"Booking.com\" message that isn't from @booking.com, or links outside .booking.com, as a scam. Turn on Messaging security settings.",[36,704,705],{},"For one inbox with WhatsApp and email, use Little Hotelier's Messaging hub or the Hotelier Tools inbox, where AI drafts and a person sends.",{"title":180,"searchDepth":707,"depth":707,"links":708},2,[709,710,717,718,719,720,721,725],{"id":19,"depth":707,"text":20},{"id":104,"depth":707,"text":105,"children":711},[712,714,715,716],{"id":126,"depth":713,"text":127},3,{"id":186,"depth":713,"text":187},{"id":204,"depth":713,"text":205},{"id":222,"depth":713,"text":223},{"id":233,"depth":707,"text":234},{"id":249,"depth":707,"text":250},{"id":276,"depth":707,"text":277},{"id":345,"depth":707,"text":346},{"id":439,"depth":707,"text":440,"children":722},[723,724],{"id":514,"depth":713,"text":515},{"id":596,"depth":713,"text":597},{"id":687,"depth":707,"text":688},"Pulse, templates, scheduled messages and auto-replies, how to spot fake Booking.com messages, and one inbox for Booking.com, WhatsApp and email.","md",{"seoTitle":729,"date":730,"category":731,"tags":732,"keywords":738,"feature":746,"demoPath":448,"cover":747,"coverAlt":748,"faq":749},"Manage Booking.com guest messages without the extranet","2026-10-03","guests",[733,734,735,736,737],"booking.com","guest messages","inbox","templates","little hotelier",[739,740,741,742,743,744,745],"booking.com messages","booking.com messages not working","booking com scheduled messages","booking com email template","booking.com automatic replies","booking.com phishing messages","booking.com guest q&a","guest-inbox","/images/blog/demo/en/guest-inbox-ai-draft-availability.webp","Hotelier Tools guest inbox with WhatsApp, Email and Booking.com filters, an email from a guest asking about a double room in September, the AI plan in draft with an editable English reply, and the private assistant panel",[750,753,756,759,762,765],{"q":751,"a":752},"Why are my Booking.com messages not showing in the extranet?","Your channel manager may be handling guest messaging. In the Extranet, open Connection management: functions marked in green are managed on your provider's platform, such as Little Hotelier's Messaging hub. Also check that your extranet user has the right permissions.",{"q":754,"a":755},"Can I schedule messages to Booking.com guests?","Yes. In the Extranet or Pulse, go to Property > Messaging preferences > Template scheduler and attach a template to a stage: at booking, one week, three days or one day before arrival, on the arrival day, or one day before departure.",{"q":757,"a":758},"How do I know a message really comes from Booking.com?","Booking.com emails always come from an address ending in @booking.com, and its links go to addresses ending in .booking.com. Be wary of urgent requests you weren't told about: Booking.com says it never makes them without prior communication.",{"q":760,"a":761},"Why don't new Booking.com bookings show a phone number in Little Hotelier?","Since 28 September 2026, Booking.com no longer includes guest phone numbers in the reservations it sends to channel managers. You can still see the number in the Extranet or Pulse with Show phone number.",{"q":763,"a":764},"Can AI reply to Booking.com guests automatically in Hotelier Tools?","No. For Booking.com, the AI only prepares a draft and a person decides. Automatic AI sending is never allowed on Booking.com conversations, whatever reply mode you choose.",{"q":766,"a":767},"Is Hotelier Tools part of Booking.com or Little Hotelier?","No. Hotelier Tools is independent and not affiliated with or endorsed by Booking.com, SiteMinder or Little Hotelier. It connects with your hotel's own Little Hotelier login and your own Booking.com extranet login.",true,"/blog/en-gb/booking-com-guest-messages",{"title":5,"description":726},"blog/en-gb/booking-com-guest-messages","aigdiaSFdeynZFgPoQrBk_kRTzPypgqhAXpviPjk_iE",[774,775,776,777,778,779,780,781,535],"de","en-gb","en","es","fr","id","it","pt",[783,802,822,844,864,883,903,923,940,959,977,994,1011,1030,1048,1066,1070,1089,1106,1123,1143,1162,1180,1195,1213],{"path":784,"title":785,"description":786,"meta":787},"/blog/en-gb/send-invoice-to-guest-at-checkout","A guest asked for an invoice: how to send it automatically at checkout from Little Hotelier","Booking.com doesn't invoice your guests, you do. Send the invoice from Little Hotelier by hand, or have it emailed automatically when the guest checks out.",{"date":730,"category":788,"tags":789,"keywords":793,"feature":788,"cover":800,"coverAlt":801},"invoicing",[790,791,733,737,792],"invoices","checkout","automation",[794,795,796,797,798,799],"how to send invoice to guest on booking com","send invoice to guest little hotelier","little hotelier invoice","hotel invoice at checkout","guest asked for invoice hotel","booking.com guest invoice","/images/blog/demo/en/invoice-at-checkout.webp","Invoice on leave page in Hotelier Tools: the Automatic invoicing at check-out task running every day at 12:00, a date range with Search reservations, and the reservations table with an Auto-invoice button for each stay",{"path":803,"title":804,"description":805,"meta":806},"/blog/en-gb/ai-assistant-hotel-front-desk","AI assistant for a small hotel front desk: what it can safely do (with approvals)","An AI assistant can look up bookings, draft guest replies and prepare changes at a small hotel. What it can safely do, and why you approve every change.",{"date":730,"category":807,"tags":808,"keywords":812,"feature":819,"cover":820,"coverAlt":821},"ai",[807,809,810,811,737],"ai assistant","front desk","approvals",[813,814,815,816,817,818],"ai front desk hotel","ai receptionist hotel","ai hotel assistant","ai voice assistant hotel","ai agent for hotel management","best ai apps for hotel owners","ai-assistant","/images/blog/demo/en/ai-chat-start.webp","Hotelier Tools AI assistant start screen saying that anything that changes data asks for confirmation first, with suggested questions and the chat history on the left",{"path":823,"title":824,"description":825,"meta":826},"/blog/en-gb/little-hotelier-integrations","Best Little Hotelier integrations in 2026: accounting, check-in, pricing, messaging and AI","What connects to Little Hotelier in 2026: Xero and QuickBooks exports, Chekin and Duve check-in, pricing tools, messaging, AI, and free add-ons.",{"date":730,"category":827,"tags":828,"keywords":833,"feature":841,"cover":842,"coverAlt":843},"api",[829,830,831,832,737],"integrations","app store","xero","chekin",[834,835,836,837,838,839,840],"little hotelier integrations","little hotelier xero integration","little hotelier app store","little hotelier booking widget","little hotelier wordpress plugin","little hotelier chekin","little hotelier zapier","api-mcp","/images/blog/demo/en/developer-portal.webp","Developer portal in Hotelier Tools with cards for REST API & Swagger, MCP setup, API keys and LH methods, and an Authentication box with a cURL example using a placeholder API key",{"path":845,"title":846,"description":847,"meta":848},"/blog/en-gb/booking-com-invalid-card-no-show","Booking.com invalid credit card or no-show: what to do, step by step","Mark the card invalid, give the guest 24 hours, then cancel with no commission. Plus no-show deadlines, declined virtual cards and how to catch it early.",{"date":730,"category":849,"tags":850,"keywords":854,"feature":861,"cover":862,"coverAlt":863},"operations",[733,851,852,737,853],"no-show","payments","automated checks",[855,856,857,858,859,860],"booking.com invalid credit card","booking.com no show fee","booking.com virtual card declined","mark credit card invalid booking.com","booking.com reservation cancelled invalid credit card","booking.com no show commission","automated-checks","/images/blog/demo/en/automated-checks-issues.webp","Issues page in Hotelier Tools with 20 open, 5 fixed and 25 total issues, and reservations listed with an outstanding balance warning at arrival and a Verify button",{"path":865,"title":866,"description":867,"meta":868},"/blog/en-gb/little-hotelier-api","Does Little Hotelier have an API? The 2026 answer, and how to get your data out","No API key for your bookings or guests. What SiteMinder offers officially, and how to read your Little Hotelier data over REST in minutes.",{"date":730,"category":827,"tags":869,"keywords":873,"feature":841,"cover":881,"coverAlt":882,"featured":768},[827,870,737,871,872],"rest","siteminder","developers",[874,875,876,877,878,879,880],"little hotelier api","little hotelier api documentation","little hotelier api key","siteminder api","siteminder exchange api","little hotelier rest api","little hotelier integration","/images/blog/demo/en/rest-api-reference.webp","REST API reference page in Hotelier Tools with the base URL, an openapi.json download, the Quick authorize box (Bearer token field, Authorize Swagger, Use my session) and code templates in cURL, JavaScript, Python and PowerShell",{"path":884,"title":885,"description":886,"meta":887},"/blog/en-gb/dynamic-pricing-little-hotelier","Dynamic pricing for small hotels on Little Hotelier: competitor prices, local events and rules","Price by demand on Little Hotelier: a simple weekly routine, the native options, and recommendations with the reason that apply only when you confirm.",{"date":730,"category":888,"tags":889,"keywords":893,"feature":900,"cover":901,"coverAlt":902},"pricing",[890,891,892,737,888],"dynamic pricing","revenue management","competitor prices",[894,895,896,897,898,899],"little hotelier dynamic pricing","hotel dynamic pricing tool","hotel rate shopping tool","revenue management b&b","how to set hotel room rates","how to set room rates on booking com","dynamic-pricing","/images/blog/demo/en/price-recommendations.webp","Price recommendations page in Hotelier Tools for 14 nights: the Doble Estándar table with the current rate, recommended rate, change, market median and what the guest pays per night, and an Apply to Little Hotelier bar with no prices selected",{"path":904,"title":905,"description":906,"meta":907},"/blog/en-gb/guest-registration-rules-by-country","Guest registration rules by country (2026): Spain, Italy, Portugal, Germany, France, Brazil, Thailand and Indonesia","Which guests hotels must register, what data, how fast and where: Spain, Italy, Portugal, Germany, France, Brazil, Thailand, Indonesia. Official links.",{"date":730,"category":908,"tags":909,"keywords":912,"cover":921,"coverAlt":922},"compliance",[910,908,779,911,737],"guest registration","police",[913,914,915,916,917,918,919,920],"hotel check in id requirements","why do hotels scan your passport","guest registration hotel police","alloggiati web","meldeschein hotel","fiche de police hotel","siba alojamento local","tm30 hotel","/images/blog/demo/en/automated-checks-moment-on-arrival.webp","When they arrive checks in Hotelier Tools: ID / passport (police register), physical room assignment and address and origin validation switched on, with what each check can and cannot do",{"path":924,"title":925,"description":926,"meta":927},"/blog/en-gb/hotel-front-desk-checklist-automation","Hotel front desk daily checklist for Little Hotelier: 8 problems to catch before guests arrive","A daily front-desk checklist for Little Hotelier: 8 reservation problems to catch before arrival, where to spot each one, and how to automate five of them.",{"date":730,"category":849,"tags":928,"keywords":931,"feature":861,"cover":938,"coverAlt":939},[810,929,930,792,737],"checklist","check-in",[932,933,934,935,936,937],"hotel front desk daily checklist","hotel front desk checklist template","hotel check in checklist","little hotelier unallocated reservations","front desk checklist little hotelier","hotel automation software","/images/blog/demo/en/automated-checks-lifecycle.webp","Automated Checks page in Hotelier Tools: how the checks work in four steps, a Nothing runs any check yet notice suggesting Before they arrive, and The journey of a reservation through its five stages",{"path":941,"title":942,"description":943,"meta":944},"/blog/en-gb/booking-com-commission","How much commission does Booking.com take? (And how to see your real net in Little Hotelier)","There's no single rate: you pay the % in your agreement, plus programmes and payment fees. What it's charged on, VAT, and your real net per booking.",{"date":730,"category":945,"tags":946,"keywords":950,"cover":957,"coverAlt":958},"tips",[733,947,737,948,949],"commission","userscript","vat",[951,952,953,954,955,956],"how much commission does booking.com take","booking com commission rates for hotels","booking com commission calculator","booking.com commission vat","booking.com genius commission","booking.com payment fee","/images/scripts/show-booking-commissions/to.png","Little Hotelier reservation summary (Spanish interface) with the Booking.com commission, payment fee and approximate net added by a free script",{"path":960,"title":961,"description":962,"meta":963},"/blog/en-gb/connect-chatgpt-to-little-hotelier","How to connect ChatGPT to Little Hotelier (plus 18 prompts for small hotels)","Connect ChatGPT to Little Hotelier with developer mode and an MCP app, check what your plan allows, and copy 18 prompts for arrivals, payments and pricing.",{"date":730,"category":807,"tags":964,"keywords":968,"feature":841,"cover":975,"coverAlt":976},[965,966,807,967,737],"chatgpt","mcp","prompts",[969,970,971,972,973,974],"connect chatgpt to little hotelier","chatgpt mcp connector","chatgpt connectors mcp","chatgpt prompts for hotels","chatgpt hotel management","chatgpt developer mode mcp","/images/blog/demo/en/mcp-oauth-consent.webp","Hotelier Tools Authorize MCP access page that an AI assistant opens when it connects, with a 30-day token notice and the Deny and Allow access buttons",{"path":978,"title":979,"description":980,"meta":981},"/blog/en-gb/connect-claude-to-little-hotelier","How to connect Claude to Little Hotelier (MCP, step by step)","Connect Claude to Little Hotelier with a custom connector: paste one URL, sign in, allow access. First prompts, write safety and troubleshooting.",{"date":730,"category":807,"tags":982,"keywords":985,"feature":841,"cover":992,"coverAlt":993,"featured":768},[983,966,807,984,737],"claude","connectors",[986,987,988,989,990,991],"connect claude to little hotelier","little hotelier mcp","claude mcp connectors","claude desktop mcp setup","claude custom connector","little hotelier ai","/images/blog/demo/en/mcp-setup.webp","Hotelier Tools MCP setup guide with the What is MCP? explanation and the Claude Desktop tab selected, showing the steps and the configuration snippet with the MCP server URL",{"path":995,"title":996,"description":997,"meta":998},"/blog/en-gb/download-all-little-hotelier-invoices","How to download all your Little Hotelier invoices at once (for your quarterly tax return)","Little Hotelier can zip invoices that already exist. Here's how, plus how to create the missing ones and send your accountant one ZIP and CSV per quarter.",{"date":730,"category":788,"tags":999,"keywords":1003,"feature":788,"cover":1009,"coverAlt":1010,"featured":768},[790,1000,737,1001,1002],"accounting","quarterly tax","zip",[1004,796,1005,1006,1007,1008],"download all invoices little hotelier","little hotelier invoice report","little hotelier billing","little hotelier export invoices","little hotelier xero","/images/blog/demo/en/invoices-by-quarter.webp","Invoices page in Hotelier Tools with 66 invoices in total, Q4 and Q3 2026 each with Preview CSV and ZIP buttons, and September 2026 open as a table of invoice numbers, guests, tax IDs, check-out dates and totals",{"path":1012,"title":1013,"description":1014,"meta":1015},"/blog/en-gb/export-little-hotelier-reservations-excel","How to export reservations and guest lists from Little Hotelier to Excel (before guest data is masked)","Little Hotelier masks guest details 180 days after check-out. Export reservations and guest lists to Excel or Google Sheets now, by hand or automatically.",{"date":730,"category":827,"tags":1016,"keywords":1021,"feature":841,"cover":842,"coverAlt":1029},[1017,1018,1019,1020,737],"export","excel","google sheets","reports",[1022,1023,1024,1025,1026,1027,1028],"export reservations little hotelier","little hotelier reports","little hotelier export excel","little hotelier csv","hotel guest list excel","hotel reservation spreadsheet","little hotelier guest data masked","Hotelier Tools developer portal with cards for REST API and Swagger, MCP setup, API keys and LH methods, above an authentication example using an API key",{"path":1031,"title":1032,"description":1033,"meta":1034},"/blog/en-gb/ine-hotel-occupancy-survey","How to fill in the INE hotel occupancy survey from Little Hotelier (Spain)","Mandatory if the INE selects your hotel, with fines up to €30,050. What the survey asks, how IRIA works, and how to fill it in from Little Hotelier.",{"date":730,"category":908,"tags":1035,"keywords":1038,"feature":1045,"cover":1046,"coverAlt":1047},[1036,1037,908,1020,737],"ine","spain",[1039,1040,1041,1042,1043,1044],"ine hotel occupancy survey","ine survey spain hotel","encuesta ocupacion hotelera ine","encuesta ine hoteles","iria ine encuesta","encuesta ine obligatoria multa","ine-reports","/images/blog/demo/en/ine-guest-origins-report.webp","Guest Origin Statistics (INE HOT survey) in Hotelier Tools for 27 September to 3 October 2026: 8 arrivals, 24 overnight stays, 3.4 guests a day and 3 with missing data, above the Daily summary, By guest origin, Rooms, ADR by client and Data quality tabs",{"path":1049,"title":1050,"description":1051,"meta":1052},"/blog/en-gb/hotel-do-not-rent-list","How to keep a 'do not rent' list of problem guests in Little Hotelier (legally)","A hotel can keep a do-not-rent list under GDPR if it sticks to facts. What to record, what never to write, and how to get alerts in Little Hotelier.",{"date":730,"category":849,"tags":1053,"keywords":1057,"feature":861,"cover":1064,"coverAlt":1065},[1054,1055,731,1056,737],"do not rent list","gdpr","watchlist",[1058,1059,1060,1061,1062,1063],"hotel do not rent list","hotel do not rent list template","hotel guest blacklist","do not rent list gdpr","block guest booking.com","little hotelier guest notes","/images/blog/demo/en/automated-checks-do-not-rebook-list.webp","Do-not-rebook list in Hotelier Tools: the nightly check card, a reservation check showing a strong match with the factual reason, and one entry with Edit, Deactivate and Delete",{"path":769,"title":5,"description":726,"meta":1067},{"date":730,"category":731,"tags":1068,"keywords":1069,"feature":746,"cover":747,"coverAlt":748},[733,734,735,736,737],[739,740,741,742,743,744,745],{"path":1071,"title":1072,"description":1073,"meta":1074},"/blog/en-gb/hotel-waitlist-sold-out-dates","How to run a waitlist for sold-out dates (and fill cancellations fast)","Keep a list of guests who want your full dates and offer freed rooms first. A spreadsheet method, then an automatic watch and a public signup form.",{"date":730,"category":731,"tags":1075,"keywords":1080,"feature":1076,"cover":1087,"coverAlt":1088},[1076,1077,1078,737,1079],"waitlist","cancellations","direct booking","availability",[1081,1082,1083,1084,1085,1086],"hotel waitlist","waitlisted hotel meaning","hotel waiting list sold out","hotel cancellation waitlist","fill hotel cancellations","hotel waiting list form","/images/blog/demo/en/availability-waiting-list.webp","Availability queue page in Hotelier Tools with History and Check the queue now, the Checks on the queue card offering Check every night at 01:00, and the Add a stay to watch form with nights, rooms needed, room types and guest details",{"path":1090,"title":1091,"description":1092,"meta":1093},"/blog/en-gb/whatsapp-little-hotelier","How to use WhatsApp with Little Hotelier (Messaging hub, WhatsApp Business and other options)","Little Hotelier's Messaging hub uses the official WhatsApp Business API. Compare it with the free WhatsApp Business app and a shared inbox, with templates.",{"date":730,"category":731,"tags":1094,"keywords":1098,"feature":746,"cover":487,"coverAlt":1105},[1095,1096,737,1097,735],"whatsapp","messaging","guest engagement",[1099,1100,1101,1102,1103,1104],"little hotelier whatsapp","whatsapp for hotels","whatsapp business api for hotels","whatsapp business app hotel","whatsapp templates hotel check-in","little hotelier messaging hub","Hotelier Tools guest inbox with a WhatsApp conversation from Ingrid Kowalski about a late arrival (identity verified, booking linked), an AI plan in draft with an editable reply, and the private Assistant pane",{"path":1107,"title":1108,"description":1109,"meta":1110},"/blog/en-gb/little-hotelier-mcp-claude-code-cursor-vscode","How to use your Little Hotelier data in Claude Code, Cursor and VS Code (MCP setup)","Add the Hotelier Tools MCP server to Claude Code, Cursor, VS Code, Windsurf or Gemini CLI, then build occupancy reports, a Sheets sync or a dashboard.",{"date":730,"category":807,"tags":1111,"keywords":1115,"feature":841,"cover":992,"coverAlt":1122},[966,1112,1113,1114,827],"claude code","cursor","vs code",[1116,1117,1118,1119,987,1120,1121],"claude code mcp setup","cursor mcp.json","vscode mcp.json","claude code for non developers","gemini cli mcp","windsurf mcp config","MCP setup guide in Hotelier Tools: a What is MCP? explanation and Client configuration tabs for Claude Desktop, VS Code, Cursor and Custom / SDK, with Claude Desktop selected and its claude_desktop_config.json snippet",{"path":1124,"title":1125,"description":1126,"meta":1127},"/blog/en-gb/little-hotelier-alternatives","Little Hotelier alternatives in 2026: an honest comparison with Cloudbeds, Mews, Beds24, Lodgify, Smoobu and Hostaway","Cloudbeds, Mews, Beds24, Lodgify, Smoobu or Hostaway? Who each suits, how it charges, API access, and when staying on Little Hotelier makes more sense.",{"date":730,"category":945,"tags":1128,"keywords":1133,"cover":1141,"coverAlt":1142},[1129,1130,1131,737,1132],"pms","comparison","alternatives","cloudbeds",[1134,1135,1136,1137,1138,1139,1140],"little hotelier alternatives","little hotelier vs cloudbeds","little hotelier reviews complaints","little hotelier pricing","is little hotelier part of siteminder","best pms for small hotels","little hotelier vs lodgify","/images/blog/demo/en/dashboard-overview.webp","Hotelier Tools home dashboard for the demo property Hotel Demo Sol: an Open AI chat card, a notice that two guest-messaging channels need attention, and status tiles for Little Hotelier, Booking.com, AI knowledge and the pricing city",{"path":1144,"title":1145,"description":1146,"meta":1147},"/blog/en-gb/little-hotelier-chrome-extensions","Little Hotelier Chrome extensions: free userscripts that make it faster","Free userscripts for Little Hotelier: calendar prices, wider tables, Booking.com commission estimates and one-click invoices. How to install them safely.",{"date":730,"category":945,"tags":1148,"keywords":1153,"cover":1160,"coverAlt":1161},[1149,1150,1151,737,1152],"chrome extension","tampermonkey","userscripts","productivity",[1154,1155,1156,1157,1158,1159],"little hotelier chrome extension","tampermonkey scripts","userscript chrome","little hotelier calendar prices","little hotelier full width","little hotelier booking.com commission","/images/scripts/prices-display/to.png","Little Hotelier calendar (Spanish interface) with each night's price shown under every room type, added by the Prices Display script",{"path":1163,"title":1164,"description":1165,"meta":1166},"/blog/en-gb/little-hotelier-tips","Little Hotelier tips and hidden features most owners don't know (2026)","20 Little Hotelier tips: faster calendar, passkeys, minimum rates, gap nights, booking links, audit log and free scripts that show prices in the calendar.",{"date":730,"category":945,"tags":1167,"keywords":1169,"feature":1177,"cover":1178,"coverAlt":1179},[945,342,1168,1151,737],"calendar",[1170,1171,1172,1173,1174,1175,1176],"little hotelier how to use","little hotelier tutorial","little hotelier guide","little hotelier manual","little hotelier tips","little hotelier hidden features","little hotelier calendar","dashboard","/images/scripts/full-width-reservation-table/to.png","Little Hotelier Reservations page (Spanish interface) stretched to the full screen width by the Full Width Reservation Table script: search filters, the Buscar button, 36 reservations found and the Exportar link",{"path":1181,"title":1182,"description":1183,"meta":1184},"/blog/en-gb/ses-hospedajes-little-hotelier","SES Hospedajes with Little Hotelier: how to register guests (partes de viajeros) without double work","Spain's SES.Hospedajes guest register explained: who, what data, the 24-hour deadlines, how to send it, and how Little Hotelier can send it for you.",{"date":730,"category":908,"tags":1185,"keywords":1187,"cover":921,"coverAlt":1194},[1186,1037,908,910,737],"ses hospedajes",[1186,1188,1189,1190,1191,1192,1193],"ses hospedajes in english","ses hospedajes little hotelier","parte de viajeros","ses hospedajes datos obligatorios","ses hospedajes servicio web","como registrar viajeros ses hospedajes","When they arrive settings in Hotelier Tools with the ID / passport (police register), Physical room assignment and Address and origin validation checks switched on, each with what it can and cannot do",{"path":1196,"title":1197,"description":1198,"meta":1199},"/blog/en-gb/little-hotelier-cta-ctd-stop-sell","What do CTA, CTD, minimum stay and stop sell mean in Little Hotelier?","CTA stops check-ins, CTD stops check-outs, min stay sets the shortest stay, stop sell closes sales. What each means and how to set it in Little Hotelier.",{"date":730,"category":888,"tags":1200,"keywords":1205,"feature":900,"cover":901,"coverAlt":1212},[1201,1202,1203,1204,737],"restrictions","cta","ctd","stop sell",[1206,1207,1208,1209,1210,1211],"what is cta in little hotelier","little hotelier cta ctd","closed to arrival meaning","stop sell meaning","siteminder stop sell","minimum length of stay hotel","Price recommendations in Hotelier Tools for the Doble Estándar room, 3 to 16 October 2026: current and recommended price per night, a CTA / CTD column with A and D toggles, the minimum stay, a Channel column and an Apply to Little Hotelier button",{"path":1214,"title":1215,"description":1216,"meta":1217},"/blog/en-gb/what-is-mcp-server-hotels","What is an MCP server? A plain-English guide for hotel owners (and which PMS have one)","An MCP server lets Claude or ChatGPT read and act on your hotel software. Plain-English guide, safety tips, and which PMS have one as of October 2026.",{"date":730,"category":807,"tags":1218,"keywords":1219,"feature":841,"cover":992,"coverAlt":1227,"featured":768},[966,807,983,965,1129],[1220,1221,1222,987,1223,1224,1225,1226],"what is mcp server","mcp server for hotels","mcp server for hotel booking","apaleo mcp server","mews mcp server","cloudbeds mcp server","what is mcp server in claude","MCP setup guide in Hotelier Tools with a What is MCP? explanation and Client configuration tabs for Claude Desktop, VS Code, Cursor and Custom / SDK, showing the Claude Desktop config with the server address",1791141214596]