[{"data":1,"prerenderedAt":171},["ShallowReactive",2],{"bot-script-unconfirmed-en":3},{"id":4,"title":5,"body":6,"description":15,"extension":164,"meta":165,"navigation":166,"path":167,"seo":168,"stem":169,"__hash__":170},"content/bot/en/unconfirmed.md","Unconfirmed",{"type":7,"value":8,"toc":155},"minimark",[9,12,16,19,22,25,28,33,36,40,47,103,108,111,124,130,135],[10,11],"hr",{},[13,14,15],"p",{},"This is the most important automation you can have in your hotel.",[13,17,18],{},"It continuously checks if there is a reservation that has been initiated, all payment data has been entered, but payment confirmation has not been received.",[13,20,21],{},"The customer will believe they have paid because the payment is held unconfirmed, but the payment has not been received and the reservation has not been confirmed.",[13,23,24],{},"Therefore, an email is sent to the hotel so they can review the reservation and confirm payment manually.",[13,26,27],{},"This is a common problem in hotels using Little Hotelier, as the system does not send an email to the hotel when a reservation is made without payment, especially since the implementation of PSD2 to confirm payment.",[29,30,32],"h2",{"id":31},"example-email","Example email:",[34,35],"br",{},[29,37,39],{"id":38},"direct-booking-reservation-confirmation-errors","🚨 Direct Booking Reservation Confirmation Errors",[13,41,42,46],{},[43,44,45],"strong",{},"1"," unconfirmed payment reservations requiring immediate attention have been detected:",[48,49,50,75],"table",{},[51,52,53],"thead",{},[54,55,56,60,63,66,69,72],"tr",{},[57,58,59],"th",{},"Guest Name",[57,61,62],{},"Phone",[57,64,65],{},"Arrival",[57,67,68],{},"Departure",[57,70,71],{},"Total",[57,73,74],{},"Reservation Code",[76,77,78],"tbody",{},[54,79,80,84,91,94,97,100],{},[81,82,83],"td",{},"J*** *** ****",[81,85,86],{},[87,88,90],"a",{"href":89,"title":89},"tel:666999666","666999666",[81,92,93],{},"2025-08-07",[81,95,96],{},"2025-08-08",[81,98,99],{},"50.52 €",[81,101,102],{},"BB1234512345",[13,104,105],{},[43,106,107],{},"⚠️ Action Required:",[13,109,110],{},"These reservations could not be automatically confirmed through the website. Manual review is required to:",[112,113,114,118,121],"ul",{},[115,116,117],"li",{},"Verify availability",[115,119,120],{},"Confirm or cancel reservations",[115,122,123],{},"Contact guests if necessary",[13,125,126],{},[87,127,129],{"href":128},"#","🔍 REVIEW RESERVATIONS IN DIRECT BOOKING",[131,132,134],"h3",{"id":133},"summary","Summary:",[112,136,137,143,149],{},[115,138,139,142],{},[43,140,141],{},"Period reviewed:"," 2025-08-06 to 2025-08-07",[115,144,145,148],{},[43,146,147],{},"Total reservations found:"," 3",[115,150,151,154],{},[43,152,153],{},"Reservations with errors:"," 1",{"title":156,"searchDepth":157,"depth":157,"links":158},"",2,[159,160],{"id":31,"depth":157,"text":32},{"id":38,"depth":157,"text":39,"children":161},[162],{"id":133,"depth":163,"text":134},3,"md",{},true,"/bot/en/unconfirmed",{"title":5,"description":15},"bot/en/unconfirmed","37TvPFiUKpKwDFW7AI6UQald2WHfkl_G44AlVKm6BV8",1779574017098]