The Problem of Incomplete Reservations
Discover how our software helps hotels identify and resolve reservations that were not completed correctly
Customer
Selected dates & room preferences.
Fill personal details in the booking form.
Believes reservation is complete as the money is held.
Payment
Bank card details received.
Money held.
Waiting for confirmation from the bank
Hotel
Reservation not received
Room not reserved, if the customer comes to the hotel won't have a place to stay.
Reservation and room confirmed.
Resolution Complete
Staff contacts the customer, resolves the issue, and completes the reservation process successfully.
Customer contacted and confirmed. Reservation not lost and problem solved!
Bot
Reviewing last reservations from direct booking...
Review completed
Detected 1 incomplete reservation.
Staff Review
Front desk staff receives the notification and reviews the flagged reservation to identify and resolve the issue quickly.
Automated Alert
Our system automatically sends an alert to the front desk team about the incomplete reservation that needs attention.
Contact with customer
Reception staff contact the customer to confirm or cancel the reservation.