WhatsApp, email and Booking.com in one inbox
Every guest conversation in one list, next to the reservation. The assistant drafts answers from your own FAQ and house notes.
- WLaura MartínWhatsApp
- BThomas WeberBooking.com
- @Akira SatoGmail
- OMarie DuboisOutlook
Drafts ready in 2 more conversations
What it does
- Alpha
One inbox
WhatsApp, Gmail, Outlook, any email account and Booking.com messages.
- Alpha
Automatic drafts
Every new WhatsApp or Booking.com message gets a reply ready for you to check and send.
- Alpha
Booking.com questions
Questions guests ask on your Booking.com page are answered from the same inbox.
- Alpha
Reply modes per channel
Off, drafts for you to review, or automatic replies after a delay you choose.
- Alpha
Answers from your FAQ
The assistant only uses what you have written about your property.
- Alpha
Teach by example
Correct a reply once and the assistant learns from it.
- Alpha
Safe by design
The assistant only talks about the verified guest's own booking and never changes anything without you.
Guides about Guest inbox
All guides
Guest messagesHow to manage Booking.com guest messages without living in the extranet
Pulse, templates, scheduled messages and auto-replies, how to spot fake Booking.com messages, and one inbox for Booking.com, WhatsApp and email.
Read the guide
Guest messagesHow to use WhatsApp with Little Hotelier (Messaging hub, WhatsApp Business and other options)
Little Hotelier's Messaging hub uses the official WhatsApp Business API. Compare it with the free WhatsApp Business app and a shared inbox, with templates.
Read the guide
Free until January 10, 2027
Use every feature, including the ones in beta and alpha, and help us shape what comes next.
From today to January 9, 2027
0 €
Free for every hotel.
- Every feature included
- No card needed
- Your feedback shapes the roadmap
- January 10, 2027Billing starts
Throughout 2027
50 €/ month
For hotels that try Hotelier Tools in 2026.
- Start using it before 31 December 2026
- The price stays the same all through 2027
- Per hotel, per month
More from the dashboard
- BetaOverviewYour property at a glanceSee what is connected, what is running and who arrives next as soon as you sign in, and find any page by typing what you need.Learn more
- StableInvoicingA whole quarter of invoices in one clickPick a date range and get every invoice from Little Hotelier as PDFs in one ZIP, with a CSV summary for your accountant.Learn more
- BetaChecksCatch problems before the guest arrivesEvery reservation is checked at five moments of the stay, so you see what needs attention, from a missing ID to an unpaid balance.Learn more
- AlphaDynamic pricingPrices that follow your marketCompare your rates with similar hotels on Booking.com, Expedia, Google Hotels, Hostelworld and Agoda, and get a recommended price for every room and night.Learn more
- BetaAI assistantAsk the dashboard to do it for youType or say what you need. The assistant finds the reservation, checks availability and shows you the change before anything happens.Learn more
- StableINE reportsThe INE survey, filled in and sentArrivals and overnight stays by region and country are prepared from your reservations and submitted to the INE for you.Learn more
- BetaWaitlistTell guests when a sold-out stay opens upWatch dates that are full. When every night frees up, the guest or your team gets one message by email or WhatsApp.Learn more
- BetaAutomationsTasks that run while you sleepSchedule checks, invoices, price updates and inbox polling. Every run is logged and failures reach your email.Learn more
- BetaAPI and MCPConnect your own tools and AI assistantsA documented REST API and an MCP server let you use your hotel data from your own software, Claude, Cursor or VS Code.Learn more
Missing something your hotel needs?
Tell us what would save you time. We read every request and use them to decide what to build next.